Placed a pickup order for the first time tonight. When my husband went inside, he didn't get any direction or interaction from the busy workers so he grabbed what he assumed was our meal and left. It was in fact our meal, but instead of wraps it was sandwiches. They were apparently out of the wraps, but didn't communicate that to him.
I was already a level 8/10 hangry when my husband left, and by the time he came home with the wrong order and I got back in the car and drove to the drive thru, I was at a level 9/10 hangry.
The good, hard working people there didn't deserve my attitude but they took it gracefully and did their best to work with me. I'm giving 4/5 stars because I almost always have positive experiences at this location, but this entire fiasco truly could have been avoided if they had just told us they were out of wraps BEFORE my husband got home to his irrationally cranky wife. Good people, good food, small mistake.
Customer service was great 👍.
Loved the atmosphere of the newly designed interior. Ordered the 2x Gyro and 2x Fish Sandwich meal. Both were delicious and quickly prepared. Store was clean and so were the restrooms (which is a big pet peeve of mine). Wife and I have had good experiences here every time.
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