Okay Hard Rock! The Hard Rock was good to us. It was one of the cleaner casinos. From the time we got on the property, the customer service was commendable, even the guys outside maintaining the grounds. They were knowledgeable of the area and helpful with directing us where to catch the shuttle/bus. The dealers and floor staff were also great! Nice variety of slots and table games. The free play was an added bonus.
My brother and I just got home from a trip to Atlantic City, and we stayed at The Hard Rock Hotel and Casino. We loved it! The rooms were very nice, the property is immaculate, very clean and well maintained. Every person we interacted with was very professional and friendly, glad to help with whatever we needed. We're already planning our next trip back. Loved it!
Went to a show here at Sound Waves. Pretty nice room to see a show in. There's not really a bad seat in the place. There are plenty of Ushers or whatever you want to call them now. Security was quick and thorough. Cash bar service was quick. While playing out on the floor, you couldn't find a drink waitress when you wanted to.
We hopped over to this Casino. Found so many things to do outside of gambling.
All the Casino's have Smoking here. This one venting is half what is needed for non-smokers allergic to smoke, so it isn't as good as the other Casino's.
Staff was nice as well. The Music in the Lounge Bar was awesome. Just had a hard time with the Smoking Section right next to it.
Made it very hard to stay. And staff couldn't keep out smoker - they would stand outside the area and smoke.
I liked the location of this hotel and the service. I was able to check in early, which was great. I stayed on the 9th fl and the view was a B compared to what it could be. The downfall is the room itself. Vents and surfaces were dusty and the pillowcases had stains we were told that a lot of them have stains that can't be removed. The lobby reeks of cigarette smoke which I expected but did not expect this much. Gym was nice.
Buffet: was great on Monday but when I went again Tuesday, the food smelled and tasted spoiled and old. The same food I had the day prior! Not sure what's going on but couldn't eat most of the meat selection on Tues.
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During the check in we were offered room upgrade to a suite. The rep never once disclosed how much the upgrade charge would be and I was partly to blame for not asking. Later we found out she gave us the most expensive room and almost $200/night extra. The room itself was super nice but we went back to the front desk on the next day about this. Spoke with Anna who was very patient and explained all charges then she offered to switch to a regular room and refunded part of the upgrade fee.
We only had to pay parking once for 3 nights as we got a free parking pass which was nice. Indoor pool was nice but overcrowded & overran by kids splashing water/diving in, I thought maybe better to split the pool into adults and kids sections. We also ordered in room dining service which arrived quickly and food was good although was very expensive. The hallway to the room had a very strong smell of cleaning products as soon as we walked out of the elevator. It's a little unpleasant.
Casino itself has many places to eat but they were highly priced and average quality. They put smoking area right next to the non smoking section on the floor, the smell was very unpleasant.
Overall good place to stay but people at the front desk should have been more upfront about the extra fees. I literally went to the front desk at least 3 times to inquire about room charges because they were not explained clearly.
This is by far my favorite casino nation wide. The rooms are super clean 5/5, service is outstanding 5/5, restaurant options are the best 5/5, they have plenty of slots and great comps. Beach bar is also amazing. The live band near the casino floor is espectacular. I can’t wait to come back!!
I loved coming here with my family but we never stayed here. Until recently I came here again and stayed the night and I have mixed reviews.
Our hotel room smelled musty, the sheets smelled so gross. I used their texting concierge to order more towels, deodorant, and makeup wipes. We only got the towel although they said they can deliver everything.
In the middle of the night we heard a woman screaming and later on a man screaming. It was crazy!!
The casino was fun but no one offered us beverages.
It’s in a decent location since it’s at the end of the boardwalk, across from the amusement park / pier.
They have many food options which was nice. We ate at the Italian restaurant.
Overall I wouldn’t come back to sleep here but might hop in to gamble if I’m on this side of the boardwalk.
This hotel is absolutely stunning! We stayed only for one night but we enjoyed it to the fullest! The room was clean and smelled so fresh! Room service was amazing, tasty food. Definitely want to go back.
We had been playing at various casinos during the day and decided that last minute to stop at the hard Rock. We were pleasantly surprised by the hard Rock casino. It was a very pleasant atmosphere, clean, and drinks were served relatively quickly. When we return to Atlantic City this will be one of our first stops.
We enjoy taking a day trip to the Hard Rock from Central Jersey- it's an easy 90 minute drive! Tons of vegetarian options across the many, many restaurants. The food can be pricey, but there are definitely options that are more budget friendly. The casino is always clean and the staff is super friendly.
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Hard Rock Casino in Atlantic City is a true gem, offering an unparalleled experience for those seeking entertainment and excitement. Stepping inside, you’re immediately immersed in a vibrant atmosphere infused with the spirit of rock ‘n’ roll. The casino boasts a vast array of gaming options, from slots to table games, catering to both seasoned players and beginners. The live music performances and DJ sets add an extra layer of energy, creating an electrifying ambiance that keeps you captivated throughout your visit. The dining options are exceptional, with a range of restaurants offering delectable cuisine to satisfy every palate. The resort facilities are top-notch, with luxurious accommodations, a rejuvenating spa, and a stunning rooftop pool. The staff is attentive and friendly, ensuring that your experience is nothing short of exceptional. Hard Rock Casino Atlantic City is a must-visit destination for music lovers, gaming enthusiasts, and anyone seeking an unforgettable and thrilling getaway.
We had a beautiful handicapped accessible room, this time! It had a roll in shower & plenty of room for my motorized wheelchair/scooter. We also had a table and chairs & a beautiful view of the ferris wheel. It looks gorgeous at night! All employees were so kind to us. This was our best stay at Hard Rock!
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BEWARE!!
My recent visit to the hardrock. Had serveral small issues.
The issue that has me bothered is that I use my debit card to pay my hotel fees. As i always have. An when I checked out Sunday
11/5/23. They decided to take my comps an apply them to pay my bill. I went to the check-in & they returned my comps to my account. An took the difference from my card. Tuesday when I check my balance. They took comps dollars again from my account. Leaving it with a 0 balance.
An also perviously took the payment from my debit card.
This is double charging me for the same balance. This isn't the first time this has happened to me during checking out the hardrock.
Then when I called Tuesday they told me it would take up to 48 hours. Nothing was corrected.
I also made them aware of it in the email they send after your visit.
Nothing was done to correct it.
So now, I'll be going there personally today to address the situation.
Since knowone doesn't want to correct there mistake.
I don't appreciate being double charged.
The hotel is absolutely amazing!! Beautiful rooms, great service and a variety of food (I was shocked...Buffet is open!!! 😁😁 not like Mohegan or Foxwoods in CT).
The boardwalk is right outside and it's very easy to get to!!!
The only bad thing I could say is there's a lot of walking so make sure you wear the right shoes! Lol!
But there's lots to see in the hotel itself and lots to see at the boardwalk outside!!!!
Second time visiting this hotel in a year, it is a great get-away from our hometown. The hotel is well kept and the views in the North tower each time we visited did not disappoint.
The second time, the room we stayed in was a non-smoking room but clearly someone did.
They had a band playing each night we were there, which are great to watch.
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