Baristas were so friendly and so nice! I requested green tea in my drink and they had to remake some tea which took about 5 minutes. I’m usually pick so I only wanted the green tea rather than another, they were kind enough to make friendly jokes and chats with me as we waited! They thanked me for being patient and gave me a free brownie. I didn’t get their names but thank you! -Hannah ❤️
Just a little customer service 101. If someone asks for a small, you don't need to inform them it's called a tall. And then definitely don't follow that up by telling them a large is calked a venti after they order a large for their next item.
Clearly you knew exactly what size I was referring to, and no other barista has ever had to ask. And then you had to ask what my order was again on both items, because the only thing you remembered was the sizes you were eager to tell me I'd said wrong.
I've worked in many customer service environments, and those who insist on correcting their customers' wording on trivial things NEVER last in their position. I get that you're swamped, and it's probably been a hard day. But you're not making it any easier on yourself when you carry a superiority complex like that.
5 stars because I know how much a 4 hurts, and I'm not going to do that to the rest of the employees.
Clean dining area, very busy, staff was friendly and efficient, lots of options for food and drink. A little pricey, seems there is a new upcharge for add-ons at this location.
Great cold brew, very friendly staff, wish the chain had different alternative sweetener options
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