Typical Chick-fil-A day and friendly service. But this is a busy location and gets a bit chaotic. The staff handle it well - and even have a setup modified from the standard Chick-fil-A system to better deal with it - but it's still kinda crazy sometimes.
Stopped in for a quick lunch with my girls after a visit to the aquarium. For a fast food restaurant, I was so impressed with the level of customer service and cleanliness. Once seated Darius and the manager made sure we were well accommodated and were tending to all the tables while checking on the kids. They even brought them stickers. Dining with a toddler can feel like an extreme sport so I truly appreciate any gesture that makes it a little easier.
Delphine Ettinger (Ashes57)
+4
I took my kids to try the kids meal. We ordered 2 kids meal, with the fried and grilled nuggets. They both finished their chicken. And they rated the food with 2 thumbs up. But the waffle fries were not hot, not crispy and seemed old. The kids loved the fruit bowl and the little toys. The place looked nice, clean and bright. The employees were nice.
Very busy location, but service was still quick. I came right around noon on a weekday, so my guess is it’s always pretty packed. Food was good, consistent with the quality of other Chick-fil-As.
Seating was pretty packed inside and out, and I had to sit next door in the Shake Shack seating. Parking is also pretty limited, with most options being paid parking in the vicinity.
It's a chain, but it's a well executed location.
The staff are friendly and professional, the location is clean, and the food is consistent with the CFA brand.
I work downtown and know that if I use this location my order will be fast, and correct.
Seating can be limited due to the high traffic location, but the service is reliably fast and consistent.
Customer service was excellent.
Michael was super friendly.
Great app, easy ordering process is a plus.
Dressing variety is spectacular.
But chicken breast is too dry and not juicy.
What a shame.
Peach milkshake is the best part.
Not your typical Chickfila. Upon entering, a staff member immediately approaches you with a tablet ready to take your order. Good food, quick service as usual.
Fast friendly staff and service. Hot cup of chicken soup and Cobb Salad.
Remarkable service. Our group of 7 had the door held, walked in, and immediately were met by an employee with an iPad order taking device. After the order, we went and sat down, waited for a while, and had the food brought out. Nice system, tasty food!
I did curbside pick up, which is the easiest thing you could ever imagine. You enter the parking garage at 100 S Gay St and follow the curbside pickup signs. You have 20 minutes before you have to pay but you don’t have to worry about waiting long. I didn’t even have a chance to enter the space number I was at because they were already there with my food! I’ve worked at 3 Chick-fil-A locations and this was the best meal I’ve ever had at Chick-fil-A. The food was hot and the chicken was tender and breaded BEAUTIFULLY. The fries were perfectly crispy and wonderfully salted. 10 out of 5 stars from me.
Cleanest fast food spot I've been to. Tables were constantly being wiped down, they were on top of their cleaning! Fast service as always
My family and I stopped by today with two adukts, two seniors and two little kids in tow aftee the aquarium visit. The service was quick, employees were super nice and kind. One employee even asked if we need a soda refill. Real people helping people, not a kiosk. The manager was lovely and came to speak with us. It's so refreshing to see interactions and kindness. My senior parents said of all the fast food chain we have been taking them to during our 10 day trip, this was the best. My oldesr kid said 9.4 out of 10. Really freshly fried chicken and again amazing service.
This was generally a good stop. I ordered online about 15 minutes before arriving, but my food was not ready when I showed up. In fact, I waited another 10 minutes. The lady at the counter was super apologetic, and worked quick to fix it, so I still rate this place with 4 stars.
This restaurant was packed on a Monday afternoon. All of the South were super friendly and professional and this restaurant was very clean to have this many people. This was a wonderful lunch experience
had lunch last Saturday there; the food was really good, but what impressed me the most was the quality of service for a fast food place. The wait time was extremely short, several people, including the manager, came to check on us to make sure we had everything we needed. people were helpful and kind;
C Alexander (yorksgiftworld)
+5
I was in town visiting a client who treated us to Chick-fil-A for lunch! Coming from Canada, this is a rare and special treat for me! Delicious as always!
Very clean location, the staff are great!
Did not enjoy the food that much.
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