VERY GOOD - a definite restaurant to try in banner elk. Service was great and the food was good. Ample parking and tons of seating - no problem getting in and seated on a Saturday night. The #18 got rave reviews from three in our group. The favorita was also a hit. There is a salsa bar with good options. Margaritas were good. The medium was quite large so I can only imagine how big the large would be.
Service is pretty quick. We were seated upon walking in and a server was our table within a few minutes. Our food took less than 10 to arrive. Everyone enjoyed their meals and they have my favorite kind of chips - thin and crispy. We never ran out of water. The reason for 4 stars is that my meal was not prepared according to the menu. When I asked for it to be corrected I was challenged by person who brought food. He proceeded to go get a menu to prove that I was wrong even though that backfired because the menu showed I was correct. This one frustration did not detract from the good food exemplary service we received from our server.
This place was great. We were super hungry after a day on the ski slopes and this place didn’t disappoint.
The salsa bar was a nice touch and the salsa was great. The service was very fast, like less than a minute for a beer refresh. The portions were very good for the price and the food was all very good.
The reasons I gave a 4 not a 5 were because the table was not clean when we were seated and there was not drink menu on the table or in the regular menu. Maybe we just didn’t get one.
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(UPDATE: 10/11/2021)
Returned to Puerto Nuevo Mexican Restaurant today, as we regularly dine there when visiting the area. It is one of two places that are on our "Must Go-To List" when we're staying in the area, and the other happens to be closed on Mondays so it was an easy choice. The Mexican cuisine was delicious, as has been our experience on each visit, but there was a noticeable decrease in the service we received on this occasion. We had to get our server's attention and ask for refills, he assumed we wouldn't order dessert & brought our bills to the table before inquiring, and seemed annoyed that dessert was ordered, but stiffed me on a request for another refill. I'm not going to penalize the restaurant by downgrading it's review stars because of one (1) employees poor service at this point, mainly because the food we received was still delicious, but we'll definitely be asking for another server if we draw this guy on a future visit.
(Original Review):
Puerto Nuevo Mexican & Seafood Restaurant is the place you want to go to when you want top tier mexican cuisine. It's the first place I've been to with a "Salsa Bar," which has several tasty salsas to choose from. As of this posting, I've dropped in twice for lunch and so far i've tried the "El Combo" platter (which is a great way to try several different items in one setting), and the #6 combo plate with a chiles relleno on the side. Their chiles relleno is simply the best I've ever tried ... period! It is huge, packed with flavor, and wonderful. The enchiladas are terrific as well. If you still have room after you finish lunch or dinner, I recommend the Flan (mexican custard essentially), it alone is worth the trip.
This place was excellent. Great serving size. Food was all good. They had a salsa bar with tons of choices. It really hit the spot. Would happily go again.
This place was excellent!! Amazing service and amazing food. We were in and out in under a hour on a Friday night. Would definitely recommend eating here!!
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Occasionally you come across a Mexican restaurant that has upper tier food. The unusual thing about this restaurant is it also includes a salsa bar. I have never been into a Mexican restaurant with a salsa bar. The table nachos they bring out comes with Bean dip instead of the salsa so you can go choose the salsa you want. The bean dip is unbelievably good though.
I had the:
Enchiladas Super Rancheras
Five different enchiladas-one beef, one chicken, one beans,
one shredded beef and one cheese.All topped with
cheese, lettuce, tomatoes, sour cream and rancher sauce
It was Delicious! Although I was nearly full, I decided to try the flan since I m a huge flan fan. I have never had better flan anywhere and I would come here just for the flan and a cup of coffee..It's that good. Most flan is like a custard consistency but this one was almost as thick as cheesecake and it was very substantial and a large portion. Make sure you save room.
When driving along the road, you will almost miss it so I took an outside picture so that you can spot it easily. It looks like a castle turret.
02-09-2020 by far my favorite thing here is the chili rellenos. The flavor and beefiness along with the huge size make it my favorite item to order. I always order beans and rice with them of course. My wife ordered the fajitas and says the flavor of their fajitas are the best she's ever had.
2021-10-11 Another fantastic meal. Chili rellenos are perfection and also love Tamales and Burritos. Flan is also fantastic!
Delicious! The different salsas and margaritas are great. The servers were very friendly and the food was great.
we were seated quickly and had drinks before chips. They have a salsa bar with some good salsas. The Puerto Nuevo Fajitas were excellent and enough for two meals. I enjoyed their refried beans. They weren't pinto beans.
They aren't very strong on covid protocols for staff, but they make an attempt.
Wow! Probably our favorite find when we visited Banner Elk for a week. Without a doubt the best value among the restaurants we enjoyed during our stay. Staff was kind and attentive (extra props to Julio!) and the food was amazing! I got an enchilada plate and couldn't believe what I got for 9 bucks. A lot to choose from on the menu and our friends loved the fajitas for 2. Extra surprise was the huge 32 ounce frozen mug of Negra Modelo draft that my wife and I shared for just $6. Love the staff, love the food and atmosphere and it was the only restaurant we visited more than once during our visit.
Very tasty. Food. Really enjoyed. Cheap and best.waiter was so nice
Chicken chimichanga (bottom) + Texican quesadilla. Cucumber marg.
Chips and salsa were good. Changa could have been fried more, but was decent.
I had also ordered the Paloma (drink) but it wasn't that great. Cucumber marg was much better (and was also $19...)
Our server Henry was great!
The first thing that endeared this restaurant to me was the Salsa Bar. If you like a fresh selection of Salsas you too will be impressed. The restaurant is a large bustling place with plenty of conversations going on around you so if you are looking for a quite cozy place you are going to the wrong place.
If you want a hearty Mexican meal with plenty to share with your dinner mates than this is the place for you. Sure there were a couple of little mix ups but the food and the atmosphere was fun and festive. The meat and veggies in my fajitas were cooked perfectly. The toppings were tasty and fresh. I would go back again.
Coming into this fantastic looking port style restaurant, I didn’t expect an elegant sitting. It’s classy, great service and fantastic cook to serve style dishes with a Hispanic twist. I’m in love with this place! Must try! The drinks are awesome as well! 🤣😂
My family and I went to Puerto Nuevo Mexican Restaurant in Banner Elk and had the BEST Mexican meal ever.
We noticed that the restaurant was very clean first of all.
Every patron that day looked like they were enjoying themselves.
The waiter we had, was just great, he served us in a timely manner. Everyone's meals came out hot, fresh and just absolutely delicious. Our waiter checked on us several times during our meal. The large Margarita that was ordered was just perfect.
I give this Mexican Restaurant 5 stars mainly because the customer service we received was excellent. We will definitely return. I recommend the Chimichangas with a Margarita.
I promise you won't be disappointed.
Incredible restaurant that our entire Ski team was going to tonight at 5pm. Unfortunately it was on fire before lunchtime today. We hope and pray that no one was injured and they come back stronger than before 🙏
Decent. Staff partially got an order wrong, but worked out at end. Chips and bean dip were good to start and very large meal portions. Food was very good but have had better. I had El Combo (picture). Ton of food.
We’ve been coming here ever since they opened. Never once a bad meal. It’s a busy place, especially on weekend and peak dining hours & holidays. Great for family groups or just couples. Staff is attentive and busy. We usually have more than enough to take some leftovers home.
Wonderful atmosphere, service and food. The table side guac was amazing. We enjoyed our time and meal here.
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