This BK has steadily improved. In the past, there was a frequent contingent of homeless people that congregated in/nearby this location. It is MUCH better now than years ago.
The customer service is great. Friendly people that truly show care for the people, often referring to customers by their first names.
Compared to other Burger King locations, the food is roughly similar. However, there is more emphasis on freshness here in my opinion. My go-to selection is either the french fries or the onion rings. I am often told to wait a few minutes while a fresh batch is being prepared. Having hot fries/onion rings are deal breaker for me. Lastly, this store always prepare my cookies fresh instead of grabbing them from a display after sitting the whole day. The melted chocolate morsels are yummy!
I'd swore that i would never eat BK again, but there i was w/ coupons & hadn't eaten all day. Happy to say that my experience was a good one at this BK on Tremont St., Boston, MA; across from the Park St. T station. The staff was friendly & well organized, the food was cooked the way it should be. Zero complaints. Bonus: enjoyed a pleasant conversation w/ a young man & his father while dining-in. This BK has my business til they try to poison me, which i hope that won't be the case, as other BK's have done in the past. Glad to see that quality assurance is practiced at this franchise.
Great food and great service. Not the best atmosphere. I have had a few instances of homeless being a little pushy when asking me for money. They also stand outside and get into arguments and shoving matches sometimes. You'll find drugs and needles in the bathroom too.
It was okay , I did not realize the Texas Double Whopper had jalapeno slices, but it was a Good add!!!!!
i had such an amazing experience and sergio went above and beyond with his service. the fries were delicious and he greeted us very friendly and made us feel welcome at burger king! grateful for sergio’s service - keep it up!
This is actually a decent Burger King as far as they go. Unsurprisingly, they messed up my order, and they messed it up again when they remade it, but at least they tried. Plenty of staff on hand, keeping the place clean.
Ordered a combo for 2 for only $12. Fries and onion rings were hot and crispy.
My food was ready within minutes. The restaurant is big and comfortable. The hamburgers and drinks were very good.
I came here once in the evening to get the impossible whopper with some onion rings (I placed a mobile order b/c I had a coupon on the app) and everything was perfect; he even gave me some sauce in the bag for my onion rings.
The best Burger King, the food is always fresh and the people is so nice and friendly, they help you with anything that you need, they even bring you the food to your table. I have never been into a Burger King where they do that, this was my best experience ever.
This particular Burger King at Tremont and Park Street in Boston is the one I like. I go to a Burger King maybe twice a year and I like the service here and the food is cooked right. And when I ask for sauces, no one charges me extra or gives me a hard time. This Burger King serves customers from all walks of life, from all different types of financial situations, yet the employees are nice to everyone.
Had a bit of a mix up with undercooked meals but I gotta say the customer service the person above the manager bibi gave me was up most beautiful. Very respectful and generous. She gave me a refund for the mistake and offered me and my wife a meal on the house. ⭐⭐⭐⭐⭐ They have my respect fully and sure will be back to eat there again 👍😁
Flawless staff, I've never had a bad experience here and I've been coming at least once every two weeks for the past couple years
My experience here was amazing and the manager BiBi was kind and displayed excellent customer service
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