I visited this location yesterday. Will Jones greeted me and my daughter as we came in. We came to switch our mobile svs to Xfinity. Will was able to help us with a switch and also with setting up my daughter's new phone and trading in the old one.
There was another guy who helped us with a screen protector and took our old equipment - but we didn't take his name(((
We had a great experience. Saved a lot of money. And we are very happy with the svs so far.
I definitely recommend this branch. The staff is knowledgeable and very friendly. They make you feel like home :)
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I recently had the pleasure of experiencing top-tier customer service at the Xfinity Store, specifically from a Sales Consultant named Will Jones. From the moment I entered the store, I was greeted with an infectious smile and a demeanor that radiated professionalism and friendliness.
In an era where customer service often seems to be a neglected art, Will is very clearly stands out as a beacon of how it should be done. He effortlessly combined extensive product knowledge with a genuine understanding of customer needs, helping me navigate through the array of services available to pinpoint exactly what would serve me best. As a customer, this is the main reason I want transfer my mobile services from T-Mobile to Xifinity. I pay 56$ per month to T Mobile, which is too expensive.
The store was bustling with customers around 5 pm, yet Will managed to make me and my friend feel like we were the only person in the room. He patiently answered every query we had, no matter how trivial, with clear and concise explanations, demystifying the complexities of the services I was interested in.
As a PR professional, I was particularly impressed with his transparency and honesty. At no point did I feel pressured to purchase more expensive packages that were beyond my needs and budget. Instead, Will focused on providing value, ensuring that I walked away with a deal that was not only cost-effective but perfectly tailored to our requirements.
It's worth noting that his exceptional service did not end once the transaction was complete. It was 7 pm and the store almost close, but he took the extra time to ensure that I was familiar with all the features of the services I had subscribed to, and confidently assured me that he would be available for any follow-up questions or concerns in the future.
In conclusion, my visit to the Xfinity Store was made remarkably enjoyable and stress-free thanks to Will Jones. His commitment to delivering outstanding customer service is evident, and he is undoubtedly a valuable asset to the Xfinity team. For anyone in need of guidance on Xfinity’s products and services, I wholeheartedly recommend seeking out Will Jones - a true ambassador of customer service excellence! ! !
Highly Recommend~
Been here a few times over the years for versions things. The past two time worked with Travis who is phenomenal. The whole team is amazing. Props to them for getting through the busiest time of year efficiently, quickly, amazingly, while keeping a smile on.
Perfect service and very friendly staff. Mr. Ben helped me with the process of returning my devices, went very smooth and fast. Thank you to every staff member!
Chris Guerrier greeted me quickly with a big smile & “can I help you”
He helped by getting me exactly what I needed quickly & efficiently.
Best xfinity store & experience I’ve ever had.
I bought a new phone and the Employee who spoke to me was very informative and helpful.
Excellent store! Clean, lots of space, and the most important thing - excellent service! Guys are not loud, not in your face, polite and attentive, knowledgeable. Big thumb up!
Went to the store today stressed out about my wifi and Chris was absolutely amazing.
There very quick the store is clean and the workers have very good customer service never rude always ready to answer my questions
Angie was so helpful! I have never in my life had such a great experience at this type of store. I was so stressed that it was going to take hours but she was so fast and saved me $$!!
I shop weekly at the Allston Stop & Shop and wanted to compliment the staff that works the Deli...Dave, Jake and Tina...they go above and beyond the call of duty in meeting the needs of the customers even when there is a back-up of customers. Their professionalism and courtesy to the customers is a compliment to the impressive training program of this company. ON behalf of so many customers I want to thank these employees including the clerks on the checkout lines for their patience respect to us as the customers especially during these difficult times we live in.
Sincerely,
Christopher Miller
Bigelow Street
Brighton, Mass
Went to Xfinity and was helped by Chris! He was great, awesome man and great service!
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