It was my first time at the Sugar factory and I personally enjoyed everything..The mimosa...milkshake and my meal. For me, Customer service was excellent!! MY experience was awesome! I will definitely come again. 😁
This place was so over the top, we came here not knowing anything about what we were getting into. So much fun! It's really fun to just watch everything going on and all the crazy fun drinks!
We went for my son 12th birthday and we had an amazing time. The food was great the service and the atmosphere. The vibes were on point and the staff did a really great job overall. Our favorite part was the way the GOLD BURGER was brought out we really enjoyed our night. Kids were sugar wasted for
Overall we had a great experience. We celebrated my daughters birthday at the sugar factory downtown Chicago. It was our first time going so reading reviews i wasn’t sure what to expect as some reviews were positive and some negative. I can only comment on my experience and i would definitely say I’
Overall the Atmosphere was great!! Tons of kids birthdays and upbeat pop music playing. The service was just ok. I personally felt like she took too long to come and take our orders. The Birra quesadillas were just ok. The spicy chicken and waffles weren't spicy at all. The Alfredo was delicious! In
Our experience was amazing this evening! Especially due to our waiter, Hector! He got everything perfectly and took great care of us! Overall, a great time!
Their door hours are wrong. They do open at 11a. The manager was a delightful gentlemen. He looked very professional and busy but took the absolute honor to serve my daughter "a very big toothpick". She will never forget how generous he was. Without hesitations or passing off, he gave her a skewer w
Great food, fantastic drinks, very pleasing aesthetics. Cool experience and great for a night out with friends and family. Kids would definitely love it as well.
All the staff at the restaurant was so nice. Our server Daniel was so attentive and kind. The food was great. They really made my step mom's birthday special.
Heads up ! There is a 20% gratuity added on to the check. Our dinner ended up being well over $250
My wonderful family and i had just ate there for my birthday last night!🥳🥳The food and place was amazing!🤩But do you know what was better?George are server!😆He was absolutely exquisite! If you ever decide to eat there ask for George. He got my food to me super quick.😋 And my Emo sister said she got
We had a wonderful experience at Sugar Factory. The food was excellent and staff attentive. The manager was engaging. We had one of their signature drinks. So much fun!!
While we have eaten at the Sugar Factory on the Upper West Side in New York City, this time, we visited the Chicago location to pick up some sweets. It is very cool looking inside here, and if this restaurant is like the NYC location, this establishment is a great spot for birthday parties!
Great service and good food. My only suggestion is that they make the font on the menu bigger. It was hard for me to read the small letters with the dim setting. George our waiter was very attentive and pleasant.
Thanks
I loved it 😍 despite the $$$. It is a fun place to celebrate. The staff is amazing 👏 😍 they really make the experience memorable! Great place for photos.
My son and I enjoyed an appetizer wing platter, Lemonade, Martini and 2 cheesecake...$125! Just know, it's automatic 20% gratuity/service fee adde
a super nice place, full of sweet flavor, very rich pastas and drinks alike. you can take an amazing photo in the candy chair! Drink prices are expensive.
Amazing place, it's huge. The menu is really extensive, hard to read, though. The typeface is really small. I enjoyed my spicy chicken hamburguer and rootbeer, French fries side portion is well served.
Prices... expensive, but it's worthy to enjoy while in Chicago downtown. I'd go back to try the
I had a great experience at the sugar factory. The host accomindated my request and Hector, my server, went above and beyond to satisfy my needs. Food was good and so were the drinks. I will be back!
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