The major coffee house we all know. This place is good. No complaints. As u may know, I give all business a 4 star just for their existence and effort to provide and service in whichever way or form. But I will speak up if a place is terrible. Got their FREE TEA here. Wait time was a little, but understandable for FREE!
Excellent time and service was okay, they had just been slammed so completely understandable they were trying to get their breath. Being in customer service All my life I appreciated the kindness of the staff.
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I am giving 5stars for the clerk Cole. She was super sweet and very customer service friendly. I placed a mobile order online and one of my drinks was totally incorrect. I called via phone and an employee named Rachel answered. Rachel was very rude, stating there was very slim chance the mobile order was incorrect. I explained it was indeed incorrect and that I have the mobile order pulled up and was checking it against the sticker on the side of the cup. She wasn't clearly trying to hear and I explained I will drive back there to prove it. She made me feel like I was mistaken and they don't make mistakes. After getting there and speaking with Cole who took very great care of me might I add, and also agreed the order was messed up, made me feel so at ease. Rachel had me so irate that I had to drive back up there to prove it and I literally was seeing red I was upset. Thanks to Cole, and her excellent customer service 👏, I was able to get drink I wanted and go on to having a great day. Cole really deserves an employee of the month or a bonus. I appreciate her to the fullest. There are still sweet employees out there.
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