Must be the best Dunkin Donuts location in the area. For eight months, I ordered iced coffee (they use the perfect mixture) and a cinnamon raisin bagel (toasted w/ shmear) via drive thru every morning before work.
The line has never progressed in an unsatisfactory manner. The women who work the windows couldn’t be more professional.
Their intercom audio is always clear.
I even recall them decorating for Halloween the past few years.
Just moments ago, I entered the line, ordered right away, and had the iced coffee in hand in under 20 seconds.
Outstanding!
One of the better DD in the area if that means anything. They almost always get my order correct which really isn't to hard, but I guess it is for many other locations. Staff is very friendly and never have to wait very long.
Updating my review and changing it to 5 stars. Been coming here more often as the other local Dunkin is off their game. I have also been going inside for a change of pace and the afternoon staff especially has been great.
One thing for other customers PLEASE develop some damn patience. There's 2 employees running the whole place running around doing the best they can yet people give them grief for waiting a couple extra mins. Come watch them work then maybe you will relax and treat them better sad state of affairs all around.
They are super fast and my order is always made correctly!
Good service and so good attention
I walk in and they already know my whole order. W service
Went to the drive-thru they did the order right no complaints
Come there ofter. Sometimes perfect sometimes not, depends on the staff that day :)
Needed to get a bunch of gift cards for the bosses. Counter guy made sure I was handled quickly and accurately.
I love this Dunkin Donuts. It’s near my job and I stop in the mornings. They are very polite and treat me with VIP service. One particular employee, I believe him to be a manager goes above and beyond making sure I have my 2 strawberry frosted donuts with no sprinkles. Thanks for great customer service!
The very best in people . The sad thing is how this stores customers throw their garbage all over the drive through. They try to keep up with keeping the area clean, but it's hard when they have to stay clean to keep
The very best iced vanilla coffee! 3 pumps was perfect and just enough milk too.
By far my Favorite Dunkin' I've been to. The service is fast and professional and they always get my order right.
Very nice interior after the remodeling, the counter staff try to get you served and taken care of a soon as possible. Needless to say, being on Lake Cook Rd. the drive-thru can get very busy at peak times, even though its not a direct in-and-out to the street. There is not a ton of direct parking, but probably plenty for the amount of indoor diners. The donuts are always fresh and coffee has not been sitting around for too long. There is a reason you will typically find a line here on weekday / weekend mornings, they have it figured out.
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