They have a new kiosk system, then they call your number and you come pick it up from a counter. They ignore you for the most part and don't interact with the customers at all. They don't seem to care like they did before. I found a piece of plastic in my basket under my fries. I almost ate it if I hadn't looked down I would have, they acted like they never saw a piece of plastic before, and walked away and said nothing more. Had to ask for a replacement fry wasn't offered. Personally I don't care for the new way they have steak and shake setup in Edwardsville. Seems they went on the cheaper side of things now. Masks aren't required by customers, but employees still wear them. The Kiosk is very confusing if you haven't used it before, ask for help before you get a massive order. Eat well!
Food is great it's funny they ask for a tip on the machines when your serving yourself but the straws they are cardboard paper and don't make the soda taste good bring your own straws. Thats the only issue I have.
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