Reviews Taco Bell

Thankfully they weren’t busy, but it’s not hard to see why. When my friend received her food they didn’t bring her cream smoothie, and we had to go up and ask for it. They gave her a regular smoothie. Her quesadilla was badly cut and they were out of cinnamon twists. Our crunchwraps tasted off, we’re incredibly sloppily made, so much so that my other friend’s fell open as he took it out of the package. Staff seemed to just generally not care about service. Tables were filthy. Just not good.

In these troubled times of Covid it seems that Customer Service is a thing of the past. It is never a pleasant experience to have to order food. It’s almost less trouble to go shopping, go home and cook and clean up afterwards than to jump in the drive thru. Today at 12:30 in the middle of lunch rush the story was COMPLETELY different. I placed a mobile order. I do this most days now to keep things a little less terrible. Two members of the staff there made me feel like I mattered. Nothing unusual happened. But I have a different outlook today. The young man with the headset for the drive thru actually showed me my mobile order on the screen to make sure they had it right. This has Never happened before. It was correct. The very pleasant young lady at the window smiled at me. This never happens anymore. She thanked me for my order and told me to have a nice day. I got to work, and you know what?? My order was correct and still hot and my crunchy tacos were not broken. Due to the fact that it was a mobile order I had to give my name and both employees referred to me by name. VERY NICE. THANK YOU DANIELLE. It was a great day. It was a pleasure to be a patron at your location and I will be back.