Reviews Ellianos Coffee Co

5
Brooke Asheley
+5
I live on the other side of town, but I drive all the way to the Lane Avenue location for the Cookies and Cream Freezer. This location makes it perfectly! Not sure what they do differently, but it's worth the drive. Today, the service was great and speed of getting my order was quick, despite a line. Thank you to Abby, Andrea, Katie, and Amy for another great Ellianos experience.
5
Noah Langley
+5
The coffee was great, customer service was even better. Kaleb helped us figure out our rewards and how to claim our free coffee! He made sure everything was perfect and I could tell he actually cares and wants to be great! Lucky to have great people and staff here!
4
Bethany MendozaFields
+4
Great coffee that's not too sweet. The coffee is flavorful instead of bitter and the staff at every location I've been too, has been superb. I can't rate the food because I'm am gluten free but I'm excited to see a GF breakfast egg bowl coming soon.
5
Ally Stiles
+5
I have nothing bad to say about this place, but only the people who take the orders and it’s not a big problem but would be nice to get what you asked for. I go to the kingsland one and I went Sunday and i always get my small mocha freezer with cookies and I told the young gentleman that and he did not give me a mocha freezer with cookies just a dark mocha freezer. I was disappointed cause I didn’t ask for that. But at the same time I wasn’t to upset cause it was still good. Even though they may mess up on your order some how it’s still good lol but I love my mocha freezer add cookies a lot more.
5
Kat
+5
Went on a Tuesday around 5pm it wasn’t busy service was quick. The staff was very friendly and sweet. Looks like new items on the menu everything sounded so yummy! We got a Cookie’s and Cream freezer which was 10/10, a hot cocoa another 10/10 and a pumpkin cream cheese muffin 10/10! Definitely recommend
5
Christie Anderson
+5
I had a good experience here. Came here for the first time to get something sweet and cold. The Tuscany Coffee was really sweet and delicious. I also got a muffin and it was great. The girl who helped me was very kind as well. Overall it was a 10/10 quick and easy!
5
Ms Tera “Bitesville”
+5
Always great customer service. Always long lines, worth the wait. I order Tuscany Toffee hot or cold (light flavoring, it can get sweet) there is a sugar free version. The egg & cheese croissant is delicious. Hot and fresh.
5
Christina Stuart
+5
Delicious coffee! There’s always a line when I go so give yourself a few extra minutes. It’s worth the wait! Delish!
5
J Love
+5
It doesn't matter which location you go to; you will get the same quick service and the absolute best coffee in town! Consistency matters, and each Ellianos location delivers.
5
Adriana Saint Hilaire
+5
Best bagel ever! So soft reminds me of a NY bagel. Would have posted a picture but I ate it too fast.
5
felixisgae
+5
I'm honestly obsessed with this place. Employees are very kind and do the job so quickly! You'll get your drink in less than a minute or two. I mostly come here for the freezer options for coffee they have which are so delicious. Will come again everytime I crave some coffee One more thing to mention is to ask about their dairy substitutes. Im pretty sure they only do so with hot or iced. Hope this helps
5
Wesley James
+5
Ellianos is a motivation to get out of bed. The coffee, food, and staff are phenomenal. I genuinely couldn’t recommend a better place to grab a coffee on the go.
5
Krystal Pierce
+5
I had one White Mocha iced coffee and fell in love.
5
Jolene Yvonne
+5
EXCELLENT coffee, my friend and I got the frozen caramel extra espresso, frozen mocha extra espresso and a strawberry banana coconut redbull smoothie. Everything was delicious, our cashier was polite and patient with all our questions. Will definitely be back!
5
Shiela J
+5
I just have to say I am super impressed with the owner or operator of this business. The gentleman saw my review and reached out to me to apologize and to refund both of my daughters purchases. That is amazing customer service! I had to go and change the rating to a five star. As a previous franchise owner myself you cannot always be there to make sure every single customer is being taken care of the way you would like but you can sure take care of them if people give you feedback when it’s not the way they feel it should be. Thank you Mike for running your business the way you do that’s five star service! Also a huge shout out to an employee Andrea who reached out to apologize to me even though she wasn’t a direct person waiting on us. I just went to this location… super disappointed. We had two transactions. First one had a large Lotus drink. It was great. 2nd transaction was two large lotus drinks which we have order many times. One was good, the 2nd one you couldn’t taste the strawberry flavor. That was the only flavor we asked for and it tasted watered down. We pulled back through the drive through and asked for some more strawberry flavor to add to it. That’s all we needed. The girl said she could remake it. We also told her we wanted to buy another drink. Then we asked if she wanted the other drink back she said yes of course, like we were dumb to think otherwise. We didn’t care because it wasn’t good so we gave it back. When we got the other one it tasted the same. We then asked for them to add a different flavor so we could taste it since strawberry wasn’t working. They took it back and really made my daughter feel uncomfortable because of the lack of professionalism. The server totally didn’t remember we wanted to buy another drink. When they bought the fixed drink back it was a new girl. She was also unprofessional and really made my college aged daughter feel uncomfortable. It just makes me sad that people behave like this. We spend over $30 + on four drinks and when i have a problem with one drink and they act like it’s our fault. I felt terrible. This was approx 2:30 pm ish on Saturday 6/24/23 at the Normandy location. I can honestly say I will not return for a LONG time, if ever.
5
Paul RC
+5
Your place is awesome, always with a friendly smile. You are my first choice of café Latte coffee Everything bagels with cream chives. Hmm, good.
5
A Person
+5
I'm very picky when it comes to drinks. So when I tell you this place is by far the best place for coffee... You can believe it. Everything is so good. The prices, the service, the drinks. Friendly staff, quick service, and delicious drinks. Before you know it your order is ready. It's handed to you by friendly staff and the prices are very nice. My favorite is the Ice Chai.
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