This Pollo Tropical has the best customer service. I have been a huge fan for many years and have eaten at several locations but this one is by far my favorite. The quality of the food is on point and the staff is the friendliest.
Took longer than the normal when I went inside to order! Should have stay in the drive through!
I do take out here alot . Was very disappointed 😞 in my last visit! The plantains we so burnt they were black. Come on Pollo Tropical! You guys can do better. There is no way you should have served this to a customer!
The flavor of the chicken is delicious, the employees do their best to serve the customers, for the price of chicken, rice and beans, it is impossible to find a better option my favorite location to eat at
Incredible excellent the customer service, this is the BEST Pollo Tropical Store, people are so nice, since you walk in you feel the vibe, it's amazing keep it up, you guys Rock
Pollo Tropical is Great !!! They have such an Assortment of Food and Everything us Delicious !!!!
I went there August 4 2023 and the food and the service was just EXCELLENT. The employees were charming.
Very clean location. As always in Miami there is a struggle where language is concerned. But the food is excellent and fresh. I had a Caesar salad with grilled chicken. So much corn, beans avocado and cheese. He had chicken with rice and beans. Delicious as always.
Good food for the price even do we are on some hard time.but great prices for food.mmmmm
So far is the only location that treats customers properly and the food is on point. Great customer service.
For a McDonald's lover, pollo tropical is a fresh experience for me. Especially their grill chicken, taste like Costco's.
Super fast service and the food is always on point .
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Updated: The service has greatly improved. Employee still look miserable but at least now they’re efficient and organized.
Old review:
There is a huge problem here. I normally pre-ordering my food but was never getting my sauce order which is available as an add-on in the mobile app. I really wanted my sauce so I decided to wait in line and place my order in person. As I waited for my order (sauce requested), the young lady at the pickup counter calls my number and barely bothers to hand me my food. She doesn't seem to acknowledge my presence however, no worries. As I stood there checking my order, I see that my sauce is missing. As I patiently waited to get her attention she continued to act as if I wasn't there. Since no service was provided, I called out to her and mentioned if she was ever going to ask me if I needed help. "Oh, yeah, what are you missing?", she replies. So she knew I was there missing part of my order the entire time. She also knew no one else was getting their sauce because she's just ignoring the request hoping you'll notice when you get home. I just walked out.
I understand that businesses are short staffed and we have to settle for these under-qualified employees, but lacking minimal customer service is just not acceptable. I'm done with this location. I will never come back here!
Adding to this review: I continue to be amazed by this location. I just noticed I received only one breast in my whole chicken family meal. I also noticed the streak of one star reviews. Pretty soon this will be a 1 star PT.
My order was what I ordered. Delicious food
Have gone to many Pollo,'s before, but last night I found the best one. Chicken was fresh,tasty and delicious. The service of the employees was amazing!! They had like 10 types of sauces. Never at other Pollo's. Keep it up!!
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