I eat pizza hut two or three times a month. This was the first time I ordered from this location. The pizza was one of the best I've ever had! David, the gentleman that took my order, was very polite and even saved me some money! I will be ordering from here again.
The staff was very friendly and very appreciative of my business. My order was prepared and ready at my requested pick-up time. When I arrived home the food was still hot and it was prepared exactly to my special requests and it tasted great. I highly recommend this Pizza Hut location on Brockway Ave in Morgantown WV.
I burned dinner. We were hungry. It was 20 minutes before they closed. The manager had everything cleaned and ready to go home, but made us some really good food in a big box, waited for us to get there at 3 mins before he was closed. He was not put out with us at all. We were grateful, because I know we inconvenienced him and caused him more work. For that , I am sorry. You were kind, smiling, tired and a professional. Thank you!
I had ordered on the 7th and didn’t receive my order and was told it was due to door dash not picking it up. The man on the phone didnt sound too apologetic about the matter and had a really strong tone. Was also told I would have credit for what I didn’t receive. I called and replaced my order the next day, and the lady I spoke with was very nice about it. She said her name was stephanie or a tiffany or something like that. Any way, she resolved my issue, and even helped explain pizza deals that way we can save in the future. I dont know if she was a normal employee or a part of management, but if not management, she should be promoted.
On top of that, I was quoted 70 minutes on my order and received it hot around 40 minutes after ordering. The driver was so pleasant. Thank you young lady for assisting with my order. My experience with you has made me change my mind entirely from not wanting to eat there again, to now thinking that this location may be trying to fix issues and are trying to get better. If they keep this up, they will do better in the future.
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