Amazing service the person informed me they don’t do bottled water and instantly got me a cup from the fountain and filled it.
Hard to find a non well run pollo tropical and this one is great as always.
I love Pollo Tropical especially this store. the food is really good. Great taste! The customer service is the best. Every time I visit a restaurant I like to be greeted with a smile and a kind word and I always find that in this store. Cashier Sally is the best, she is very kind and friendly. The lady who served me the food, named Tania, was also very attentive and fast. I recommend this store 100%.
What I like as you can see the fresh chicken being grilled over a fire. It's not processed meat. It's not fake. And the taste is delicious 😋
Sometimes you have to be patient as they can get busy get there by 11:30 for faster service!
And you don't have to break the bank😇
Passed by these local chain restaurants and finally stopped after being intrigued by the name and bright pastel green color of the exterior. They specialize in "Carribean Style Grilled Chicken". We ordered what seems to be a sampler plate of their specialty offerings, the Tropical Trio (Grilled Chicken, Guava BBQ Ribs and Slow Roasted Pork). As luck would have it we got served chicken and ribs that had sitting for a bit (we stopped at around 3 pm in an attempt to avoid the lunch rush). While flavorful and tasty both seemed a bit dry. We opted for the traditional white rice, black beans and boiled yucca with "mojo" sauce. They offer 7 different sauces (including the mojo suace) which give each of the meats a different taste. The suaces saved the meal! Next time I'm in town I'll fight the lunch crowd and hopefully get their meats straight off the grill.
Drove from the Kissimmee location to this one because of bad customer service at the other location. Everyone was extremely nice but Tamika was the best. They ran out of curry mustard but Tamika literally ran to the back to make some new ones. This is the kind of customer that makes people’s days just a little bit better. Hope pollo continues to hire and retain these type of employees.
Delicious Chicken 🍗 with rice black beans & avocado. Reasonable price dinner for 3 or 4 under $30.00 😋🤩
Pollo Tropical is a great place to eat with a grill on the spot their meats are cooked on premises. The one comment I've is that staff need chill out while busy and keep everyone at ease and smooth. I really missed the sause stand. Otherwise all good.
I got the guava empanadas which tasted like toaster strudels and I absolutely LOVED THEM I also got a crispy chicken Tropichop. It was fantastic food for a great price $12 for the meal and snack. This was one of the best places I found to eat while on my vacation!
Food was awesome and the service was excellent. Will say they do a much better job if you walk in rather than going through the drive thru. The chicken was fresh and the sauces were delicious. We got the whole chicken family meal. Only complaint is the fried plantains and yucca are special sides and they cost about $4 a pop, I feel like they should be included with the other sides. The restaurant was clean and the bathroom was clean too but had no paper towels. Will come back!
Food, service and atmosphere are always top notch. I have never had an issue at this location and the associates are always courteous.
Nice staff and good food. They made my chicken wrap to order.
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