This place is getting better. The new menu is pretty good for the price, And the service also have gotten better, just need to be a bit faster. Don't forget to ask for sauces, it makes the food taste better.
We, Bright Scholars Early Learning Academy, would like to thank Pollo Tropical Lake Nona for the catering service they provided for our staff. We placed our order online and when we picked up the food, the staff members provided superb customer service. They helped me carry the items to my car and personally loaded my vehicle. They anticipated our every need and made sure we had the right sauce for our teachers, cilantro garlic!! ❤️ When we made a last minute order of a plantains platter, it was no issue for the team. They gladly took care of us to ensure we were pleased. The tropichop buffet was a HUGE hit for our loving teachers. Thank you Pollo Lake Nona!!
Dr. Young and Staff
This place was the best Pollo Tropical! The food good & they gave great portions. The service was absolutely phenomenal!!! Nashaly was so kind, patient, and went above and beyond to make our visit unforgettable! Thank you Nashaly 😀
Great food like always, staff was good as well
The girl at register looked like she hated her job. No reaction when asked questions. The kitchen staff was very, very nice. Overall cost a little too high for a family of five, over $75. We had to stop on our way home, but I also visit Lake Nona. Unfortunately the food was subpar, not hot enough, no flavor and definitely not enough.
Food was delicious. Served fast and staff was friendly. Firat time i saw a fast foid establishment so clean
Yamilex was extremely helpful! She explained in detail the family meal options and reminded me of any other items I needed before driving away. Thank you for the great customer service!!
Food is always fresh and they’re always nice. I’m always really picking need all white meat and they always have it for me. Norma is the best!
I forgot my bag and I came back 3 hours later and they had my bag waiting for me. Plus they have deeeelicious plantains. Thanks everyone for keeping my bag safe!
Nicest Pollo Tropical I've visited yet! Great food, great sauces, generous portions, and a clean and comfortable dining area. The Tropichops bowls are our favorite, with plenty of options to mix up the base, protein, and toppings. I'm a fan of the mango iced tea. Their wings are also great, with distinctive sauce flavors.
Very good, l like chicken 🐓 with avocado, 🥑😋
The food was excellent for lunch. My wife enjoyed the pork sandwich and I had the chicken meal with my son. The only problem, is we are travelling and didn’t have a car, but the dinning room wasn’t open. So I have to walk through the drive through with my son in the stroller. I image (or hope) it is because of staff shortages. Still odd. I still enjoy pollo tropical
This has been my go-to favorite place to eat when I'm off work, the manager Mimi has been extremely professional and gregarious towards me and has gone above what she needed to, or expected to just to make me happy- even knowing my order by heart. I'm glad being a patron at this particular location. I highly recommend the tostones too.
An error has occurred! Please try again in a few minutes