Jimmy John's - Palatine - Photo album

Terrible customer service. The girl was sitting on her phone- doesn't acknowledge me and so I ask for my order and she comes and just pushes it across the counter. No words. Then goes back to her chair. I know she can speak because she joked and laughed with her coworker when I was leaving. It doesn

Tonight was my first time I ever visited Jimmy John's, and this particular location. And thus will be my last time ever!! I was so hungry and was deciding what to eat. I was passing by this place on Dundee Rd in Palatine IL and decide to stop by and try it. I better not done it!!! The cashier girl w

I get that mistakes happen, but this Jimmy John's is consistently in getting orders wrong. Got home realized it was wrong and had to go back and get the correct sandwich

I'm normally not one to write reviews, even after bad service, but do not go to this Jimmy John's. They were out of bread, which it seems from the reviews happens a lot. I understand some instances are out of their control, but at least be nice to your customers when it does happen and offer other a

Inconsistent, poorly run - Look at all the recent reviews for this store and you are bound to have a similar experience. I have had wrong orders, 40+ minute waits (and had to call to get an update), and a new one: sold out of their bread. Yesterday we completed a order via app about 30 minutes befo

Every single time I order from this location, something is wrong with my sandwich. Also, 9/10 that I ask for it to be cut in half, they don’t. I’m not sure what is SO difficult about using a knife and taking .1 seconds to cut a sandwich in half is for these people. I’ve called in the past and asked

Three orders in a row now, I’ve waited around 45 minutes for my food with no order updates before cancelling for something else. Three orders in a row where a sandwich took over 45 minutes to make. Do yourself a favor and just go across the street to Jersey Mike’s— or at the least, any other Jimmy J

THE WORST - we ordered this afternoon 30 mins before we went on lunch (11:30 am), our sandwiches didn’t arrive until 12:45 PM. We brought this up to the store and the guys stated, “He was the only one at the store and there wasn’t anything he could do since we received it.” This wasn’t anywhere near