Great service and polite employees. Definitely the best chipotle in the area!
Food is great. The guacamole is worth the extra money. And I love how the chicken is seared.
I've never gotten any bad food from there...love it
Service was excellent and food was even better! 5 stars! #jobwelldone
Chipotle is probably the best restaurant in town.
So this just happened: My son tells the workers at Chipotle about his AWESOME cross country race today, and they surprised us and COMPED OUR MEAL TO CONGRATULATE HIM! They even brought water and a bowl out to the patio for Dakota. I couldn't be happier with Chipotle Mexican Grill right now. THANK YOU for making a great day even greater!
Bumble Leigh Mandelbrot
+5
I received AMAZING customer service at this location a few weeks back. While my friend and I were getting ready to walk into the restaurant on a VERY cold, blustery night, we watched an employee rush out the doors carrying something and chase after a car that was pulling away. He was only in a standard uniform shirt and he tried and tried desperately to get their attention. My friend and I even hopped in and tried to reach the people in their car before they turned out onto Sterling and were gone forever. Come to find out...they had simply forgotten their sour cream. My friend and I laughed and agreed that "now THAT is amazing customer service". We were immediately impressed. I've been to Chipotle before when I lived in Chicago but was never terribly keen on the food when there were so many other authentic Mexican options to choose from, but my friend has never been and wanted to know what the fuss was all about that he'd heard from other locals. During the ordering process they had run out of Carnitas, which I ordered. My burrito technician ran about frantically, trying to find the freshest batch that he could, all the while I was quietly telling him that it was okay and that I'd get chicken instead. No big thing, no harm done. So once all was ordered and I went to pay, another employee (I assume manager of some sort) told the cashier to give me a free drink regardless of my protests that it wasn't necessary. The food is really good, but your customer service at this location is absolutely incredible. STELLAR. I wish there were more than five stars to give just to the employees here. Please take care of them, losing them and how much they care about their customers' happiness and satisfaction with their Chipotle experience would be tragic.
I came in needing a large order made quickly. It wasn't busy when I got there, so I was optimistic about my chances. The employees didn't have a clue about how to help me complete a larger order, but the manager stepped in and worked with me to make it happen. The order had a couple of missing pieces, but that was not an unreasonable mistake given how large of an order I had to make. I appreciated the effort that the manager made and overall was pleased that I was able to get the food for my group.
We used the catering service thru the online portal. There was a lack of communication between the night shift who saw the order and the morning crew who were suppose to prepare our food. It was late, but the staff had a sense of urgency and got our order together ASAP! Because of that I will give them another shot.
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