Trena Sturdivant Van Hooser
+5
Elaine offers exceptional customer service and a breathtaking arrangement of cookies! We were so pleased with the "emoji" cookie arrangement she made for our daughter, and she was so kind and considerate to ensure it arrived timely.
Elaine is awesome. I loved working with her. She works within your budget and is simply wonderful. Highly recommend going there and buying cookies for your next event!!!
Elaine is a true artist, the cookies she created for the Lamphere High School production of Willy Wonka are AMAZING and SUPER yummy too! Thank you so so much!!!
These are the best cookies ever.
I remember my first bouquet.
Someone sent me a basket in the hospital...
I lived on these.
Hospital food? Not so much.
They have coffee mugs with cookies, baskets, whatever your budget allows.
I have sent several baskets to friends and family.
When my dad had surgery, I sent him a basket and it was so unique. It was cookies that looked like Teddy bears in scrubs.
I wanted to buy my own franchise, but I am now unable to work due to my disease.
I still stop when I'm near a shop and buy cookies because they're not just beautiful, they're really good 😁
I'm sure they do something special for Valentine's day.
Waaay better than flowers.
Believe me...
The cookies are always delicious and look great. I have never had a delivery problem and I was so impressed by (and I am sorry I didn't get her name) the person that I spoke with over the phone regarding delivery timing. She took the time to listen to my concerns and was so friendly and eager to help.
I called Cookie's By Design to place my order to send to a friend who just had her first baby. The lady I spoke to was very nice and very helpful. She assured me that my order would be sent that same day. What a surprise when my friend text me that she received my gift and it arrived around an hour after I placed the order! The items are always well done and sooo tasty! Well worth the money! :)
I can't speak for the product as my wife was the one that received the cookies but as for the service, I ordered in the early morning for same day delivery. It seemed to be getting late in the day and my wife still hadn't received it so I called up to see what the status was. The lady I spoke to was very helpful and pleasant to speak with. She apologized for the delay as they were unexpectedly short handed that day but was pleasant to talk to and seemed genuinely concerned with making sure my wife got here delivery. She was more than willing to call the delivery person to see the status and said if for any reason it didn't that they would make it up to me in some way. The cookies did get there and my wife loved them. But I most appreciated the lady doing anything she could to make sure I was happy w/ the service. I wish I remembered her name so she could get the kudos she deserves.
I don’t even live in Rochester anymore, and this is still my go-to place for special occasion cookies. One time they were able to pull together like 60 cookies I needed for the next day (individually wrapped even) at a reasonable price and as always, they were delicious!
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