Imperfections With IGNACIO
+5
My favorite location the chicken is juicy and fresh. The service is very friendly, I was greeted as soon as I walked. My food was served right away
Every time I visit they are packed and I still get speedy service. The staff are friendly and professional even when other customers get angry. I have observed them de-escalate a volatile situation on multiple occasions no mater how rude the customer was. This restaurant is a 10/10 for food service,food quality and consistency!
Elizabeth Matamoros Reyes
+5
I visited this location for the very first time & love the experience. The quality of the food was excellent, friendly service and clean restaurant
Came in for lunch, very delicious, super fast, & great customer service! Will definitely be stopping by again !
Every time I come here food is fresh and they have great customer service
Everytime i come in they are always ready to take your order and they always go above and beyond to make sure your order is good! Plus the food is always great
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I live 2 minutes from another El Pollo Loco but prefer to drive up to 40 minutes through heavy traffic to get food at this location. Updating my review after reading some of the negative comments. There aren't any drunk homeless people here, the parking lot is always clean and welcoming. I frequently order on the app as well as in person. When I order with the app my food is always ready before the completion time. Not sure why so many people having a bad day take it out on this location but they are always friendly when someone comes in irritated and talking rudely to them.
Sometimes it takes a moment before they can take my order, that is not to be taken as they are ignoring me. On the contrary, it is because they are popular and incredibly busy most of the time. The guy in the review with the "rice" burrito, looks like he opened it and then re-rolled it with just rice... some people smh... I hate how today's society loves to leverage bad reviews for free food.
I don't do a lot of reviews because I feel it should be warranted, quality over quantity, and this place deserves the kudos for putting up with some of the worst and most rude customers I have ever seen. I used to work in customer service and have mad respect for people who do, never again for me because of how terrible people treat those in the industry.
Great customer service !! Everytime I stop by they exceeded my expectations. plus the food is always super good!
Great food! Great customer service! Super quick
Nice restaurant. Been going here for years. Genesis (cashier) is awesome - always friendly.
I when to this location today I was very impressive the way they serve me the chicken was really good
Genesis took care of me Double chicken tostada rice and beans on the side i appreciate you and your great service thank you
Can’t go wrong with a double chicken avocado salad!
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