We stayed here to attend the Christmas tree lighting and to have a nice overnight staycation. The check in process was really easy and the staff are all extremely pleasant. The room was spacious, with a nice bathroom and really comfy bed. I actually slept better on their mattress than I do at home. The bathroom is nice, with a walk in shower and separate bath tub. I liked that there was a vanity between the bed and bathroom and appreciated that the toilet was in its own separate room. They have a lovely bar area that serves tapas (which we didn't try but the menu sounded delicious) and had live music in the evening. All in all it was a lovely stay and I would happily stay again.
Had a 5000 people company Holiday party and rented a room. It was a fantastic experience! Room was very clean, with new, modern furniture and lovely decorated. Everything was fresh and clean. Very upscale atmosphere. We had a bottle of Champagne with chocolate dipped strawberries. There was a space with comfortable armchairs and little coffee table for us to enjoy it. The party was awesome, with many rooms themed with different music. Everyone had choices where to be. Some face painting and dancing performers. Then the floor was open for us to dance. It was fun. I wish there were more seating, I got tired of standing in my high heels, do it was nice to go to the room, recharge and go back dancing!
Location and parking:
Average and the view is ok
Reception and checking in: super friendly staff and quick check in.
Bell boys: extremely helpful and always available.
Room size and facilities : average size but the design was thought of carefully.
Cleanliness is evident .
Toiletry were high quality and just lovely to use on a daily basis .
Sound isolation Is perfect .
Bed comfortable and new.
Room services not too bad
Housekeeping Services were responsive and friendly.
Reasonable Price , value for money .
Great place to stay for fun or work. The rooms and meeting rooms were very nice. The staff was exceptional! The buffets were fantastic for our convention. The chef prepared a special celiac safe gluten-free plate for me each meal. There were always staff members close by ready to make sure everything was perfect.
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My husband and I were gifted a minimoon stay at your beautiful hotel.
1. We dined at the the Grill for dinner and was served by Steve. He was generous and accommodating. We were celebrating and I suddenly didn't feel well so he packed up our dinner. My husband enjoyed a picnic in our poolside room.
2. Brunch at the Fountain, I can't rave about this meal enough. Starting with the service, Sergio attentive but not intrusive. Always willing to go a step above, like shaking our bloody mary so I didn't have a toothache.
3. What great teamwork! Paul filled in for Sergio as we if we were his own.
4. Xiaofang Pu, assistant mgr. She was a gracious hostess. We felt like royalty.
5. The food! Absolutely delicious! Dinner. Lamb perfectly seasoned and grilled. Attention to details was evident, even the grilled broccoli tender and crisp.
Brunch. Loved it! We will be back as often as possible. Fresh sweet oysters (NO grit!) Sushi rice was perfect! Ny steak was delicious and tender. Buttermilk pancakes and eggs benedicts made to order. Bottomless Belvedere bloody marys (shaken if you ask)
6. From the back of the house to the front, Attention to details and teamwork was very evident at the restaurants. It made our stay pleasant and delicious.
7. The lobby and elevators had an unbearable noxious smell we had to hold our breathe. Possibly slit parfum.
8. Checked in after 4pm and had to wait for room which was not ready.
a. Front desk was not helpful or accommodating. There are only 2 chairs in lobby. We found the pool and waited for there for a text that never came. 6pm I was tired and decided to call reception. Our room was ready.
9. We had checked our bags with the bellman upon arrival. When we went to claim them, it took 30mins and a Supervisor to find them.
10. The room. The bed was comfortable. The patio was dirty and littered with cigarette butts. The walls are thin, baby next door cried a lot. Definitely take the water reception offers. Tap water was salty and unpleasant, when used to brush our teeth.
***** to the restaurants from the kitchen staff to service to managment! They made our stay pleasant.
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We booked this trip to San Jose very last minute to see Wicked at the Performing Arts Center. If you are coming to San Jose to see a show, I highly recommend staying at the Fairmont!! The theater is about a 8 minute walk. It’s so convenient. I traveled with my 2 kids and the hotel is across the street from the tech institute which is also very convenient.
We were so well taken care of here. Kashmira coordinated so many wonderful touches to our stay that made us feel so welcome. Everyone at the hotel from bell services, valet, housekeeping, waiters, and pool staff were so incredibly kind and hospitable. Kashmira greeted us with Evian water bottles and beautiful chocolates. There was a personal note waiting for us proving that she was listening to why we were in town- wishing us a great experience at the theater. What wonderful touches to make us feel so welcome. If we come to the theater to see a show again, we will definitely stay here again. The rooms do need some updates but the staff made this a non issue at all.
Great experience! We were greeted upon arrival and offered complimentary water. I had asked for a mini fridge since my room did not come with one and they brought one up immediately. Room was spacious and everything nice laid out. Loved the separate bath tub and shower. Great view of the area.
Loved this hotel. Beautiful room design (I was told the South Wing recently went through rennovations). Comfortable beds, however pool was my favorite. I truly felt like a queen staying at this hotel. Having both a spacious tub and a shower was a nice touch! Can't wait to come back and stay here again.
Starting from reservations, this hotel really has their manners and etiquette in place. So important to me as I travel that people are kind and look for the best value for your stay.
Upon check in we were welcomed with a lovely welcome drink to use in their restaurant.
Catherine at the front desk is tremendous.
She also noticed I was traveling with family.
Very important my family feels welcome and comfortable! She is always so kind, smiles, and is very very pleasant. We have traveled worldwide and really Catherine is one of the best customer service agents I have encountered. When people are kind and lovely it makes you feel better even though you may not be having a lovely day at all. She actually made our day better , thank you !!
The fountain restaurant is delicious and the service impeccable. I love that a manager comes to check on things. Makes you feel that your voice matters.
The rooms are lovely, clean, and ample!
My Favorite hotel ! Thank you
I stayed here for Facebook's F8 conference for 2019. My stay was amazing. The woman who checked me in was very nice and personable and noticed that I'd be staying at the hotel for my birthday. She made arrangements to send up a special birthday treat to my room and it was so sweet I almost cried. The room itself was super clean, and the cleaning staff did a great job of keeping the place spotless throughout my stay. The soaps in the hotel (Le Labo) were awesome too. I will definitely stay here the next time I'm in San Jose.
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