Most of the reviews if not all of the bad reviews about this complex is from before the new ownership, leasing team, and maintenance team. It’s a total turnaround! They’re here to stay, and truly care about the property and tenants. I’m renewing my lease only because of how kind the new team is. They’re working with me to make sure this time I’m taken care of, and I’m staying because I truly feel taken care of. I’m also excited to see the new renovations they’re making: talks of a gym, new outdoor areas, etc.
Stephany Isabelle Estrada
+5
I chose to live at Topaz because it was very close to where I work now, since I moved here. Ever since I moved to my apartment, I really can't complain about anything, the service I have received from the staff, they have always been very attentive and responsive. I think everyone from the community is very responsible and respectful, I have never seen full dumpsters at all since I was applying for an apartment, neighbors are really clean, people respects the pets rules on the green areas, and even when it is an open and non-gated community, it feels very safe, I see everyone respects a lot the parking spaces and all of that and it really means a lot for me since I moved from a very crowded city with lots of crime and loud people. It feels good to now call Topaz Apartments my new home.
Thank you to the manager and the leasing girls that were very helpful and also welcomed us with a nice 'welcome' basket when we moved in, that was so nice from all of you.
The new management and maintenance crew is absolutely wonderful. They have been putting in so much work to make these apartments into quality living spaces. They communicate with tenants, are personable and efficient. When my partner and I first moved in, our AC barely worked and other apartments in this complex had no AC. The new management replaced at least 26 AC units within about a week. Our door was busted and there were other issues that we were just told to deal with because, “this is the quality you get with these apartments”. Since the new team came in, all of those discrepancies have been fixed and I have no issues trying to get ahold of maintenance. Props to Topaz for turning this place around!
We are fairly new to the property and I have had my fair share of experiencing many complexes and I would like to say I really love our new home, the new management and maintenance staff have been absolutely wonderful, respectful, timely and responsive. When we moved in they left a welcome basket inside which was so thoughtful! we needed ac repair and it was fixed in the most reasonable time. The grounds are always kept up so nice, the pool is always so clean which we love! Have never had to fight for a parking space which is great!We have had no noise issues everyone around us is nice and respectful. Can't wait to see the new gym and pool area add ons! It's truly been great, they are really working hard to make this property better and we congradulate them! Thank you for making us feel so welcome!
I was at the apartment buildings for a while at a friend’s apartment and I must have dropped my wallet outside. Thankfully, one of the residents turned it in and I was able to retrieve it very easily. The people working/running the apartments were helpful and took precautions to make sure I got my wallet back!
From my understanding the management now is a rather newer staff to the complex but they’re absolutely killing it! I moved all the from New York which alone is very stressful let alone finding housing that fits your needs. Jenny the assistant manger and Janel the manger made the process almost too easy! The application process was quick and once accepted management always responded to my questions and concerns super quickly, very impressed. They’re willing to work with you and make things stress free. I recently needed a work order and told the manger and she told me she would send someone right over. Which in my past experience with other complexes that would mean more a day or week before it actually was addressed but Janel literally had someone at my apartment within 10 mins ! The apartments and property are kept very clean and the community is very friendly from management to maintenance to tenets and their adorable dogs that are all well behaved!
Since new owner took over the maintenance has been on top of there job and the front office has been so amazing and nice to work with us and has have events going on every month for kids and adults I love living here. These apartments are amazing.
The maintenance men Able and Louis came
To my apartment two weeks ago to fix minor repairs and did an awesome job and was so nice and kind. They also came today to fix my toilet and did quickly and left a note letting me know they have completed the issue.
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