Black Friday, place was packed. Got a seat as quick as they could wipe a table down, and the wait staff came right to us and got our drinks. Thought it would take a while for our food (not one table open) but it got to us quick, and it was as good as it ever was. Bravo for a great staff handling a stressful day!
I had a great visit to Steak 'n Shake! We could not have asked for better service. They were quite busy with Christmas shoppers. My grandson was upset with his burger because it had all the condiments on it and he doesn't like mustard & onions. He saw catsup & mustard on the table & thought the burger would be plain. The server immediately took his plate back & had his order redone. We had one happy boy! Thank you Steak 'n Shake!
I eat at Steak N' SHAKE Washington Missouri all the time.... And I've been eating steak and shake all my life and I'm 62 years old now And now I have my three grandchildren that love to go!!!! You need to ask for Amiee or Terri(they're the best servers of all)
New layout, you place your own order at a touch screen (not a fan, too many people touching it). Everything after is great! No touch self serve drinks, then seat yourself. They call your number and your food is on a tray for easy pick up. Food ready in a timely manner. Would be nice to have electronic reader board to back up the voice calling your number. Easy trash disposal and person circulating the room took our empty tray. Boy had I been missing their fries! Drive through just not the same as eating in.
Really nice and clean place to eat. No more servers or someone to cash you out, instead you order and pay at a kiosk then what for your number. The Steakburgers were on point and it was an overall great experience. I am glad Steak and Shake did not go out of business.
Love their shakes and burgers.
Definitely not what it used to be.
Order on a kiosk.
You get your order placed on a counter not from a server.
Kind of impersonal.
But the food was still good.
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