well unfortunately their system wasnt working correctly so they had some issues with using one of my rewards so when I tried to go pay they told me I couldn't use it but thankfully one of the employees knew what to do to fix the issue...the beans seemed a lil too dry for my bowl but overall was pleasant. I guess I had just missed which was nice but you could tell in the lobby which they fixed while we had already sat and wiped down our own
Laura made me feel welcome and comforted during my experience. She gave phenomenal service to my family, and she cared so much that she had patience. Her attitude, work ethic, bilingualism, and politeness will take her far in her career. Every Taco Cabana needs to take notes from this location and implement this strategy to survive. I kid you not; I have not been to one of these establishments since December due to unprofessional behavior, dirtiness, and bad food, but Laura made me want to consume more at her location. The Austin affiliation and Round Rock need to step up their game. If improvement isn't seen, I won't step into another Taco Cabana like this place or someone like Laura. Please protect Laura at all costs and give this lady a raise for her outstanding service.
This is one of the cleaner taco cabana I’ve been to and frequent often. The staff is friendly and the drive-through is relatively quick. It has a patio and happy hour and is usually not packed.
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