I am a regular customer here and I love the food! It’s perfect for a late night dinner after a football game, or performance, and just about any other time I’m hankering for some tacos. Lately however in the past months when I have been through Drive thru I have noticed my hard taco shells have been soggy, lettuce and other toppings (besides my meat) is not too fresh, and everything is falling out due to the soggy shell. When I get the cheesy gordita the shell inside is also soggy. I do still love going here for food, but not as much since lately my orders are not so crispy like they used to be.
Update: i am happy to report that their taco shells are once again crunchy! Thank you so much for your improvement, your food has been restored to its former glory
I don’t normally even think to leave reviews for fast food places, to be honest, but every single time I come to this Taco Bell, the staff is super courteous and thoughtful. They display an outstanding level of service that is in my experience completely unheard of for a fast food restaurant. Thank you, Taco Bell Bee Caves!
I like this Taco Bell in general.
Seldom problems with order accuracy, and location is pretty convenient to other business and to loop one without being in the heart of the worst of traffic.
My main two suggestions for improvement are regarding how traffic gets for the drive thru (it often backs up onto the road - people get confused about where to pull in, and presumably don't want to block others in the parking lot) both arriving and leaving and 2) when they are out of an ingredient, they need to post it on the sign / menu but instead, force people to fully enter the drive thru lane, and there is no go around lane so if they don't have what you came for, you literally have to wait through the entire drive through line, you can't just leave, even though you aren't ordering anything, which really stinks when they are crowded!
3201 Bee Cave Rd - Austin
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