We went for the doll of the year release and had the deluxe birthday party in the bistro. Our waitress, Audrey, was fantastic! Girl deserves a raise and a promotion! This was my daughter's first trip to the store and first time in the bistro, Audrey made it a memory that she will never forget! Thank you for making her 8th birthday awesome, #8isGreat !
I visited the store, salon, and bistro with my daughter for her 11th birthday. We had a wonderful time! The bistro was the best part!! Audrey, our server, was exceptional! She made my daughter feel so special and like she was the only little girl in the place although it was pretty busy. My younger daughter can’t wait to go for her birthday!!
Christina Hamilton Lake
+5
The service at The Bistro was phenomenal—everyone was great, but Audrey was over the top awesomeness!!! We’ve been to the AG Bistro in ATL but Audrey in Charlotte made the experience so special for not only the b-day girl (my 9 year old daughter) but fun and memorable for all 14 of us (girls, boys, and adults alike). Her customer service was seriously top notch as she made everything personalized (remembered names even and was attentive to all). Thanks, Audrey!
The women in the store and salon were also helpful and friendly.
Amazing! We did the birthday experience for my daughters 3rd bday at the bistro. Everything was perfect! It exceeded our expectations at all levels. We will definitely return.
We had my daughter’s 10th Birthday here in the private dining room. It was perfect. Audrey was our waitress/party person and she made it even more special! 💕
We love visiting the store and the bistro! We had a tea party yesterday and spa services. We also added to our collection. Always a fun time! We were there 2 and a half hours!
Great service all around and such friendly staff! My birthday girl had a great time. So did my teenagers! We'll be back!
We drove to the store in Charlotte yesterday from Goldsboro for my daughter’s 9th birthday. We didn’t do a party package, we just went because that’s where she wanted to go. All the staff were extremely friendly and helpful and when they found out it was her birthday, they gave her a sticker and told her happy birthday. We then had dessert in the bistro and when they found out in there it was her birthday, they added candles to her brownie fudge sundae and sang happy birthday to her. It was all amazing and we will definitely be back!! Thank you for making my daughter’s birthday special!!
Thanks to all the AMAZING staff today for making my little girl Averys 4th birthday the most magical day. Her first trip to your store and she was blown away with everything. She's still talking about it now. Thank you ALL ���
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Karen was the most helpful AG sales associate ever!! She made the whole experience special for each girl! She was definitely the most organized person I’ve ever met! We took 5 girls and she bagged each girls items separate and remembered which bag belonged to which girl!!
Awesome expierence! Page the lady who took care of us in charlotte was awesome!
We had an awesome time and the hostess at the Bistro, Debora, was super sweet talking to my daughter and son. We were there celebrating Sofia’s 10th Birthday and everyone in the store wished her a Happy Birthday.
My daughter’s first time today and she loved it!
Derenda Knighten Mullinax
+5
It was our second trip. This year included youngest granddaughter. Just days after her 4th birthday. The team in the bristo made all of us feels so special. They all enjoyed our lunch and shopping for new dolls and accessories. Staff was outstanding. Looking forward to next trip.
This store is amazing. My daughter, once again, had a blast while visiting this location. We will be back soon!
We made the trip to South Park Mall and to American Girl Place.
We coincidentally parked right at the mall entrance where American Girl was located.
The store was clean with lots of friendly staff members. My daughter was nothing but smiles. There's a huge selection of dolls to choose from. Ones in different themes, eras and accessories like outfit changes, pets, vehicles etc. Throughout the store you'll also find reading books for each doll.
The staff member who helped us was named Jennifer. Jennifer was nothing short of sunshine to deal with. She was engaging and had my daughter smiling throughout her search to figure out what she wanted.
We will definitely be visiting for more.
We just had the most wonderful experience at the Holiday tea. My granddaughter had the biggest smile on her face, totally worth every penny! From the presentation, food, surprises, and even a doll chair complete with plate and cup, every detail was perfectly executed! A special shoutout to our host Angela, who made the experience even more delightful. She was so engaging with each of us, adding a wonderful personal touch that made it all the more special. Really made it such a welcoming environment. Also, shoutout to the sweet lady working behind the counter, she was so pleasant, and we enjoyed her as well! Will definitely make a return trip!
Very nice. Worth the visit. Great Experience. Cafe is for tea or birthday parties only, and by reservation.
The place was super cute and the staff was nice. Definitely brings back old memories.
This is such a fun store to shop in and explore!! If going on the weekends its nice to get there when they first open, as it does get crowded!
Customer service is typically great and I love the salon! It is not an inexpensive store, so may want to check that out before you go. It is easy to get carried away!!
My daughter is 10 and loves AG, but I dont know who of us has more fun here!!
Tea and cookies. Overall it was a good experience for the kid. As an adult it was quite boring but it's not really intended for male adults who don't play with dolls.
What made it worth it was the look on my child's face when we sat down for tea.
It is quite expensive in general, tea is basic and sides are likely cheap pre-packaged snacks, which at the price for 45 a person kind of stings a little. Corporate America has no shame in attaching a hefty price tag to providing unique experiences to your children.
But still, it was a good experience over all.
My daughter and i celebrated her 6th birthday here and let me just say the staff was so patient and helpful as my baby girl shopped around and to add icing on the cake we took the mommy and me mothers day cooking/tea party class at the American Girl Bistro!!!! Chelsea and Jade were so energetic and knowledgeable 10/10 highly recommend! be sure to make reservations/get tickets weeks in advance
American girl is always my daughter's choice when choosing to celebrate. She turned 9 this year and had the best day ever adding a new doll to her collection. She adding quite a few other things as well, she has her older brother there to help her carrying all the cute assessors.
American girl stores is so much fun. The employees are very helpful and patient! Bought #77 and I love him so much, so cute.
Fantastic store filled with high quality products and a first rate staff. It's American Girl, so be prepared to wait to get in and have your wallet with the most money in it on you. The bistro was a surprise! It was by reservation but the food and service was actually quite good! It was very separate from the store and it didn't feel like you were eating in a doll store. Absolutely will go again (once I save up enough to go)!
Our daughter saved up her American Girl gift cards and finally picked out her new doll! We had a great time in the store and we were glad to see the cafe is back open! Terrific experience and we’ll visit again soon!
Had an amazing time here for my daughter's 10th birthday (just the 2 of us due to covid). Staff at the salon were extremely friendly and engaging. Staff at the bistro went above and beyond to make my girl's day special. Food was great and pricing of food wasn't bad!
I have to say, I was a bit taken back by the prices of the merchandise. All things considered, it was a good experience and my children had a great time. Still thinking of purchasing a doll for my daughter for her birthday!
Second trip to this location. The place every girl who loves dolls dreams of for sure. Immaculately displayed merchandise and a delightful and professional staff.
This is the place for girls who love dressing up dolls and every accessory imaginable. Make sure your credit card has plenty available.
our daughter cannot pass an American Girl doll store without going in! We love their products and that the dolls all have a different personality and story. Make sure you buy your daughter/granddaughter one if you haven't yet! Store was clean and staff friendly!
The price is expensive. But, the experience and quality is like nothing else! It is totally worth the money you spend on their stuff. The quality of the dolls far surpasses any of the knockoffs! We got a truly me doll! My daughter loved that you could pick skin color, eye color, hair color and hair texture!! The bistro has great service and the cutest seats for your dolls to join you at the table!! Not to mention the do it your self cupcake that includes one for their doll! If your little one loves dolls you will not be disappointed!! This picture is after two weeks of playing hard lol
Our family experience at this location was amazing- my daughter was thrilled! We're Canadian so we don't have such lavish locations and store fronts as we saw here. We had booked lunch at the Bistro which was surprising excellent! The server/chef was so incredibly nice- can't say enough good things about this location..... AG is by far -EXPENSIVE!!!!! I guess you pay for the services associated with it - in this case- it truly seemed to compensate for their prices. I did read the other reviews- and yes I too was looking for a number to call the store/bistro as I forgot my sweater possibly in this location- have no idea how I will retrieve it... have no idea why a telephone # is not available- that part is silly! :)
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