The service was outstanding. Front desk staff, valet and restaurant workers were the friendliest I have ever met. Super nice people that really care about their guests. They were also quick to respond for requests for extra towels and toiletries. The valet is super quick. The restaurant service was outstanding. We ate there two nights and the food was hit or miss. Breakfast was pretty good and I recommend their homemade biscuits. I was a bit surprised that there was hardly anybody eating there. It was like a ghost town. And they forgot to clean my room one day. It’s a solid, modern huge hotel which has great potential and the employees are the best.

My friend and I stayed the evening on Easter Sunday while making a cross country trip. After a long day of travel we pulled into The Chattanoogan. In short, our time there brought delight, lovely surprises and delicious respite. The front desk staff person was friendly and professional and went out of her way to let the kitchen staff know that we wanted to dine and request that they keep the kitchen open late just for us. We went to the restaurant and decided to sit at the bar where Landon, the bartender, made us fabulous drinks and took our order. Then the kitchen staff came out with the most delicious food along with a warm Tennessee welcome! Despite our late arrival Jason actually thanked us for being there, treated us like royalty and entertained us. Landon and Jason created a perfect experience. Our beds were comfortable, out room was immaculate and the coffee shop in the lobby was perfection. My friend told me she'd like to plan a weekend trip to Chattanooga just so she can stay there again. I travel quite a bit and haven't had a customer service experience that good in several years.