Love the old school glitz of the hotel! Love the peace of being off lakeshore drive instead of the noisy inner city. Room walls are a little thin. Can hear next door talking. Over all great experience, but the hotel bar smells like gym socks and is too hot. Could only stand to be in there for 1 drink. They should do a serious spring cleaning and revamp their liquor displays lighting is heating up and degrading their alcohol along the bar. Flavor differences noticed with that constant hot bulb on them. Also glassware and wine storing could be so much more efficient with a bit of revamp. I'm sure they can afford it.
Perfect location on Magnificent Mile. Close to various attractions, restaurants, shopping areas. Very friendly, helpful, and attentive Staff. However, the hotel is definitely showing its age, and perhaps has not had the best maintenance and upkeep. For its reputation, the going nightly rates, and the current overall star rating, at bare minimum, more generous bath and body care should be accommodated for nightly guests. Convenient and pleasant for sure.
Stayed for 2 night while visiting family. We were excited to stay at this historic hotel. Service was EXCELLENT friendly, informative, and everything was very clean. The rooms and bed was small. Radiator made noise throughout the night. Valet was $75/day.
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