Oh the service is great! The manager immediately greeted us and brought us a high chair and spoke to us when right before we left. I ordered the Sweet Heat Mac and Cheese; it comes with Cole slaw and chicken and I ordered an extra side order of Portuguese rice and pineapple lemonade to drink. Honestly the rice was very bland and the lemonade tasted like water. Everything else was delicious!! Please give this restaurant a try.
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So it’s 7-31-2023 @ 7:36 pm, I don’t know what the deal is but they just can’t get it right. It has to be the staff, they just don’t care! I guess they think the food is so good that they can treat the customers anyway they want to. I will choke on a chicken bone before I ever go back and give them a penny of my money. I just left them and they are approximately 1.4 miles from my house, please tell me how my food ( Rainbow bowl, French fries for me and mashed potatoes - for my wife) was completely cold after waiting 10 mins to receive it from them? The worst part of this $23.49 fiasco was the sorry amount of food that they gave me, the food didn’t even come up to little line around the bowl, It was like a sampler size, I don’t know if the employees get to take the leftover food home at the end of the night, but they certainly act like it cause they are super stingy. Their answer is always to get in the car and drive all the way back there after settling in and getting ready to eat to bring the food back, ok! So I’m supposed to get back up, pack up the food, drive back, find parking and wait to get my order fixed with no additional compensation for the wasted time or gas, no free drink, no extra scoop of hummus, nothing? It cost me more to return the food than it did when I bought it out right, It’s just down right disrespectful! My money means something to me and I hate wasting it!
UPDATE********
I was contacted by the customer service team and they promised that they would read in my order and make things right I spoke with the manager named Judah and he was extremely helpful and engaged in fixing things. He apologized and admitted that they needed to make their service better. I couldn’t have asked for anything more! I hope I get the same service next time I visit. Thanks Judah
The food was great, but not the service. We ordered peri peri chicken bowl, spicy chicken caesar wrap, mango gelado, Portuguese egg tart, rose sangria and a fountain drink. They're out of mango gelado so we had to exchange it with brownie, they didn't serve us fries with the wrap and also they forgot to serve us the egg tart.
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