It’s been a long time since I’ve dined in at a Steak ‘n Shake. Since COVID, I always go through the drive but I’m so glad I decided to give it a shot. While it’s a completely different experience than it used to be (no servers, no hostess) it was a pleasant one. The kiosks were clean and easy to use. The person handing out food announced orders over a speaker system which made it impossible to not hear your order called, and the food was good. The one person I interacted with who was pushing out the orders was very kind and helpful you could he was working really hard to make sure it was a good experience. It wasn’t busy, despite being lunch time on a Saturday, but there was a steady stream of families coming in the door. Really appreciate this restaurant innovating to meet the needs of their customers during COVID with online ordering, etc. and I think this new model is a step up from that. It’ll never be the same, but that doesn’t have to be a bad thing. All credit to the employees who can make or break a dining experience.
This place is awesome. I don't have a franchise anywhere near where I live. I sure wish I did. The staff was incredibly friendly. And they put you in a good mood. The food was exceptional. And the price is absolutely amazing in these times for sure. Loved everything about it
5960 East Main Street - Columbus
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