Went straight to the store 204756, 6:46pm after the bad one in Hilliard location. Great service, staff are wearing uniform, were busy cleaning the place, and not just standing around.
I ended up with 3 bagels (2 Choc Chip and Asiago) and Cranberry Orang Muffin. Spend more than I anticipated. But it’s worth the drive to get what I wanted.
Difference of a good manager. Retrain your Hilliard 204770 managers and staff.
First time at this location. Workers were nice, but they have 2 places where you can pick up your food, and it wasn't made clear when they took my order. I went to the food pickup counter that looked like all the other Paneras I have been to. 15 minutes passed my order was not showing up and it looked like no one was preparing any orders. I asked about it and they said there was no order for me. I verified that I had placed my order and where, and was informed that my order was over on some other counter. They apologized, but should have made it clear in the first place where to pick up the order. Not a great experience, but now I know for future visits.
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