Our order was incorrect and we did not get receipts. On the phone, the manager was quick to offer to remake our entire order, not just the mistakes, even without receipts. We came to pick them up at a later mealtime and also had two additional separate orders in the car—it was very confusing and with their divided attention it’s a miracle they got it all right in the end and kept very cool at a very busy time. Frankly, I hope they at least got the satisfaction of spitting in our food for all they put up with from us, because I know for a fact Wendy’s doesn’t pay them enough to give that kind of above and beyond customer service.
So glad my child convinced me to try this location again. Wendy’s is typically our go-to if we indulge in fast food. Last few times, food was cold and tasted old. I was empathetic because I could see how tired the limited staff appeared. However, I didn’t want to go back. After some convincing…..,,This past time, staff was friendly, food was hot, and the store seemed well-staffed. Great job Wendy’s for working through a rough time.
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