This review is both for excellent customer service and food. Last Saturday I placed an order through the Web Portal and either through my own error, a disconnect in how their portal is designed, or human error on their end, the pizza I got wasn't right. I called them about it and the guy on the other end was saying things as though "Well that's what the receipt said..." I told him that I wouldn't have called him if it wasn't right and he could keep my business or he couldn't; as though getting the wrong pizza was a mistake I just had to deal with. However, he took my order and about 45 minutes later, a new pizza was at my door, this time it was made correctly, but almost very intentionally cooked too long. However, I'd been waiting an hour and a half for dinner at that point, so I just sucked it up and ate it - thinking I hadn't been charged. However, I woke up the next morning and to my dismay, my card had been charged for the overdone pizza, the gentleman on the other end of the line also didn't use the coupon I told him I used (after he asked for it!) I called and spoke to the manager on a Monday morning and he was nothing but completely and totally understanding of the situation. He refunded not one, but both of my orders (including tips) without fuss or debate. Clearly, this store is managed well as he was intent on keeping my business. Save for this one experience, which has been more than properly rectified, Vocelli's has been nothing except wonderful. Highly recommended.