It's Texas Roadhouse. Requested a table in the bar, Grey was our server. Took her several minutes to greet us and take our drink orders, we asked for plain butter at this time as well. She brought our drinks but no butter, I asked her again (people forget) and she kind of snapped saying she put a request in for it. We placed our food order and waited for butter and drink refills. While waiting for our food (nearly 30 minutes) we got 1 drink refill and witnessed her fondness over a male employee and her cell phone. Eventually, food arrived prepared perfectly and we finished our meal. Our order wasn't put on the pay kiosk so we again had to wait for her to finish her phone playing to take care of our tab. We came in right after opening at 3pm and left at nearly 420pm . Service was very slow, but the perfectly prepared food made up for it.
We had a great time. Point 1: We only dine out with friends/family we enjoy. Point 2: (Speaking only about this specific TR restaurant.) We go here because we have never had a bad steak or meal. Point 3: The Staff, from the Host/hostesses to Wait staff to Management, we are treated as we expect, with courtesy and professionalism. (We're not hoity toity.) And, should anything not be 100%, things happen, their consideration for their customers always is. They make it, do it right. Kudos.
Our visit was great. Our server Raegan was amazing. We asked to have our meal not cooked right away cause we wanted to eat our appitizer. And She was able to have our dinner put on hold. And she told us when we were ready for our dinner to let her know. Our food was amazing and our service was the best. We will definitely be back again
6815 Collier Blvd. - Naples
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