We decided we wanted to get food from here because we live Panda Express, so we pulled up and found there were too many people inside than we felt comfortable with, so we decided to do an online order and wait outside until it was ready. We got a time that it was expected to be ready, but that time came came and went without any notification that it was ready. The minutes just kept ticking by as the expected time of readiness just kept rolling over into the next minute. We finally had to call and ask if our order was ready and we were told that it was. So, I went inside to collect the order, and still had to wait while surrounded by at least 6 other individuals/couples also waiting. Because the pick up counter is on the opposite end of the entryway, I had to walk through a sea of people to get to that counter and again once I left. Pandemic measures were totally inefficient and ineffective. I know that not everyone has taken this pandemic seriously, but I do since I'm considered high risk. I've sheltered in place for over a year and now that I'm gradually making my way back into the world, it would be nice if I felt safe in doing so. In this case, I did not feel safe. I love Panda Express food, so my complaint is not with the food. And under normal circumstances having to go inside to pick up my order would not be a big deal. These things are considered when writing this review. But, having to wait almost 15 minutes past the estimated time of our order being ready, having to eventually call, and finally having to navigate past and through people, and still have to wait was more than I feel is reasonable. If this was a 10 point scale, the number would be a 7. I have no way of giving 3.5 stars.