Nice place with a cozy outdoor space. Normally the service is good and the staff are all nice and kind. Sometimes it can get very busy and you may end up waiting for 10-15 minutes to get your order. The area is usually clean and the outdoor seating is also covered and clean. Usually you can find empty seats even when they are very busy, since they have lots of seatings available.
My daughter and I went in to Starbucks for a Peach Green Tea Lemonade, but they were out of the peach syrup. We then asked for the Dragon fruit syrup instead of the peach and it wasn't very good. They tried to fix it by giving me more syrup but it didn't help. The black tea was bitter as well. I was surprised because this location has always been consistently good. We'll try again the next time we're at Fashion Island.
When I ordered a crossiant, I ordered it wrong and didn't get it warmed. Later, when I got it, I noticed my mistake and wanted to get it warmed. However, Starbucks doesn't accept it since they can not take good back. The cashier, Des, said that she could give me a new one, warmed, for free. I asked her not to since I felt bad for getting free food. Later on, as I was enjoying my drink, Des came to my table and gave me a new and heated crossiant. I was absolutely shocked and grateful at the same time. Amazing service. (P.s. a warmed crossiant is so much better than a cold one)
549 Newport Center Dr - Newport Beach
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