Update: I have changed my star rating to reflect how management has handled the situation. They have reached out to me, and apologized for my experience. They have refunded my card fully. She has initiated a training, to take place next week to make sure all of their employees are knowledgeable on the ice cream cake process. I applaud your leadership, and look forward to my next, Ben & Jerry's experience. Thank you! Euphoria does NOT await. I ordered a cake over a month in advance for a bridal shower and it wasn't ready upon my scheduled pick up time. I had to go out to pay the meter again while waiting. I had to wait nearly 30 minutes for them to "complete" the cake. When they were finished, it was missing the toppings I ordered. I didn't have any more time to wait for them to fix it. Fast forward to my drive home, I hadn't considered they had this cake sitting out to be written on. It melted pretty good on the way home, even in a cooler with ice. What really makes it all worse is the terrible communication and customer service I received. I had to call several times to confirm my order. The first time I called, I was told I'd have to have my cake cut in half and put in to 2 boxes as they were out of large boxes. I called back the next day to talk to a more knowledgeable associate and was told to call back later they were too busy. Call later on that day during business hours, no answer. Email the store and the email account is no longer active. Call back again and asked for a manager. The woman on the phone was insistent on helping me. She said I had to change a flavor of ice cream due to availability, but that they now have large cake boxes available. All in all, it was a quite disappointing experience- especially since I tipped in advance, I'll never do that again.