I want to start out with saying that places like this are truly hard to find these days. I made reservations for my birthday dinner online with my family. My kids are older so they rarely pay attention to their old mom anymore. I was looking forward to this dinner all week. We have never been to Ernesto’s and were super excited to try it out. When we arrived our reservation never got added to the list. The manager lady made it right for us when I showed her the confirmation email. She got us a table quickly and gave me the most sincere apology ever. She truly cared. I felt so bad about the whole thing cause she turned it around and made it amazing. Our waiter was hilarious. We absolutely loved his sense of humor. It was like his sense of humor matched perfectly with ours. The manager bought me one of my glasses of wine for the mix up. The food was amazing. When we went to leave I made sure to stop to say goodbye to the manager. We just walked up to each other and immediately hugged. She wished me a happy birthday and apologized again. I would recommend that if you make reservations online with them to call and confirm them. She also said to do that next time we book. If you want a lame franchise experience then go elsewhere. If you want a wholesome ma and pa type of experience then go here! It’s worth it! I promise! As someone who constantly works to provide the best experience to my clients I always appreciate seeing other people do the same. It’s something that’s so hard to find these days. They truly made repeat customers out of us. We will go back often! Thank you Ernesto’s for making my birthday dinner amazing!