A little bit of a wait to order, but patience is a virtue. However, here was not the case here. Seating arrangements are a bit weird in places of this establishment, especially when you first come in to the right. They didn't get my girlfriend's order right, and that's on me for not making sure before I left. The cashier heard exactly what I had ordered and repeated it back to me twice. However, that communication didn't convey to the people making the order despite asking me if I wanted it toasted. Instead of the cashier who heard what he was asking, she just smiled and assumed that, like I did that, the communication of items not wanted on the order was not heard. The food was nice and hot and the presentation was good. Will make sure on my next visit that the order is what I came in to order. No customer service as soon as I walked in despite 3 people behind the counter and 1 customer in front of me. A simple hi at busy times would have suffice. I'm debating on visiting here again. After a 3rd visit to this place after getting my 2nd visit free because of the first visit didn't go well in my thoughts. They made up for it kind of. Overall they put more focus on making a great bagel sandwich and if that's the focus than I will take it over customer service. Will visit on a occasion. I gave them a four star from my 2 star originally.