The folks working tonight care an awful lot. Kudos to them for taking care of me after my awful online ordering experience. Truly went above and beyond.
I made an order through the app, and tried redeeming a reward. Unfortunately, the reward didn't apply properly, and I was charged full price. I called the store, only to be met with a long-winded automated system (seriously? What's it take to speak to a real person?) and upon *finally* getting a hold of someone on the phone, he was super accommodating, offered to cancel the order and have me re-order with the discount properly applied, all the while continuing to make the order. This was GREAT news.
I showed up to the store, and I spoke with the lady making my order about the phone call I just had. She immediately offered to correct the order subtotal in their system, and while I was waiting, handed me a stapled receipt of the corrected order. I was also offered a drink free of charge from the person who handed me my pizza, and was assured that if any issues ever came up again, to give them a call again and they'd be happy to set things right.
6-star customer service despite a 1-star corporate hellscape of an ordering experience. Highly recommend.
First time here , pizza was really good
I want to give blaze a 5 star, but unfortunately it came up a little short today so here’s the 4-star hoping management considers changing this.
They were out of 6 different toppings and they posted it on the door, so going in as the customer I know this.
I ask for the employee to put on more of what they have left than usual since they are out of so many of the toppings that i would normally put on it. But, there is a policy to do only so much of each topping despite it being a build your own pizza when they are out of everything.
Just hoping management sees the review to consider whether they may want to change the policy in those situations.
537 South Meadows Pkwy - Reno
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