My husband and I give Rolled Mountain Creamery a solid 10/10! It is SUCH a struggle to find shops that cater to those who are lactose intolerant. I didn't catch the employee's name, but there was a blonde haired, young woman who explained the ropes to us when we came in November 1st around 2pm. She was very friendly and helpful, and for our first experience with rolled ice cream, we were both amazed and will be coming back several more times! The atmosphere of the RMC shop at this location gives off such rustic, energetic vibes. There are so many other options besides ice cream: dark chocolate bars, smores kit, carmel apples, chocolate dipped orange peels and an array of delicious looking individual chocolates. Overall, our experience was great, the ice cream was phenomenal and I really appreciated which items were marked "Vegan" as well as the employee letting me know which items weren't. Just a suggestion that would be lovely to see in the future: I'm also gluten intolerant and play it really safe/boring with what items I pick, so to see the menu also add on a "GF" symbol would be absolutely amazing for those of us who struggle with that too. :) Coldstone and Baskin Robins absolutely do not have anything over this. These ingredients tasted so fresh and clean!