I ordered pizzas for my daughter's birthday party for pickup. I neglected to note the schedule of events for her party. I actually needed the pizzas an hour and a half later than when I ordered them. The staff at this PJ's was more than amicable about changing my order time and status from carryout to delivery. Plus, that delivery arrived right on time! I wish I had had cash on me at the time the driver--also super friendly--arrived with the pies. Thanks PJ's! Customer Service is not dead!
Their pizza was delicious but I can’t rate five stars because when my Mexican boyfriend walked in, all the workers looked terrified and scared at first. It made him feel uncomfortable that he makes people scared. When all he was trying to do was pick up a pizza. The quality was amazing though I definitely recommend for the food.
I really think A LOT of these reviews are unfair. We’ve ordered from this location many times. The only “problem” we’ve experienced was maybe a longer wait time for delivery but that’s to be expected. Nobody wants a job anywhere right now. Everyone who’s came to my house and delivered me pizza I have always tipped them 20 percent if not more. These people are probably delivering dozens of pizzas in one trip because nobody wants to work right now. A little compassion goes a long way!!!
Service here has always been very friendly and helpful.
This was my second order from this Papa John's. I gave on them a while back because other locations were disappointing. Staying in Richmond every Tuesday night for the next several months. I have tried 3 other chains near my hotel and was disappointed every time. The 2 pizzas I have ordered from PJ'S were made correctly and delivered quickly
I work here and everyone tries their best and everyone can see how hard everyone works. We are welcoming and sometimes there is a accident or two but we always try to fix or find solutions to problems.
I moved down from New York City to Richmond Virginia and went to Papa John's Pizza my first night. The cashier turned out to be from New York City to and I had a lovely conversation with her. Nice thing about it was that the food was really good as well.
Best Papa Johns in West Broad street! Always ready to welcome you and give your pizza. Above and beyond customer service.
Ordered from here many times and have never had any issue. Food is correct and on time even when ordering a bunch of special stuff. Genuinely confused by the low reviews. Wondering if they might have the wrong location. As a matter of fact..... I'll order right now!!!
Really bad service. Tried ordering a pizza from papa johns but couldn't after calling twice. The guy just wont listen and kept yelling phone & address.
In the end ordered from pizza hut without any problem and the pizza hut guy was so courteous and patient.
Really bad service. Tried ordering a pizza from papa johns but couldn't after calling twice. The guy just wont listen and kept yelling phone & address.
In the end ordered from pizza hut without any problem and the pizza hut guy was so courteous and patient.
My orders are always accurate and on time no matter if ordered online or over the phone. Any of the people I've spoken have always been friendly, polite, and ask clarifying questions to ensure the accuracy of my order.
Fed our whole service department with about 5 minutes spent online ordering! Delivery driver was on time, courteous and thanked me! Great Experience!
An error has occurred! Please try again in a few minutes