Love going to my favorite store; Bass Pro Shop at the Rim, in San Antonio. Went there to buy a game cam; as soon as I walked in. There was my Side x Side at the entrance, with a great price attached to it. Tony Gonzales the salesmen, gave me the full description of the utv. He had me sold immediately. Easy and comfortable environment, with no sales pressure. As I loaded it up I noticed the gears were tight. Had it one week and the gears started grinding. Called and spoke to Al Lopez, the manager. He gave me his word that he will take care of the problem. Towed it back and soon found out the transmission was broken. Al advised me that the part was out of stock. He would get Jet Milan; the one who works on them to order the part straight from the manufacturer. Al swore that i would be priority. I had my doubts and that was Monday. Jet called me personally; told me he would himself take care of the problem as soon as the parts came in, that he would over night the parts. I was so pissed at the situation, but it wasn’t their fault. Sure enough, parts came in and Jet had my side x side finished, just like they said. I couldn’t be more pleased, so I made another purchase, a winch, just from them taking care of me. I went there to buy a game cam, came out, not only with a side x side, but made friends. Can’t forget Craig Musselman (service dept), John Baillargeon and partner. I Love Bass Pro and will continue to tell friends and family, how I was treated. Bass Pro should know about their employees, that go out of there way to take great care of their customers.