2nd update:
After the renovation, it got so much better and now it's my go to place for soup and sandwich.
Updated review:
Since my last review, I visited this store a couple of times more with my coworkers. The service seems to be improved. We were greeted and helped very promptly. Therefore changing my score to 4 stars.
Original review (2 stars)
Food items are good. But staff is a big turnoff. I've been there several times, and without exception, the cashiers were rude and cold. They usually just chat with each other while you stand there waiting to get their attention to place an order, especially in the afternoon when there is no line. At first I was like "fine, I like their bakery so I will still visit" but now it's getting really annoying.
I don't think I will come back.
I had a wonderful experience. Great staff and wonderful atmosphere. I stopped here to have breakfast before meeting a client. There was a mistake on my order and the staff and manager apologized and got me the correct item. I assured them it was fine. I was very happy with how they handled it. Then the manager came over with a fresh cinnamon roll for me and another apology. I will definitely be coming back. The food and staff make it an e excellent experience.
Awesome service!!! Super friendly, helpful and prompt. The cinnamon roll was delicious, but a little messy to eat because I got it in a paper bag. A plate would have been the better choice. Other than that, please provide real plates, silverware and cups for people who eat at the cafe. The environment will thank you! And me too ;)
1023 3rd Ave - Seattle
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