Only 4 stars because of how busy they are all the time. Not their fault, it's because the deserts and rolls are so good. But they go through employees left and right because they are stressed out so busy. Which leads to new people and being understaffed. Leading to errors. Even with Covid they stayed extremely busy once opened again.
I read a review from some guy about how he was so upset his order was delayed/late because they were Sooo busy. Guy said "it was Xmas Eve and a mad house" but doesn't matter he wanted his order on time.
Now, when ordering by phone you can expect something to go wrong. Happens a lot they're so busy. Go do it in person. The employees are working every holiday and go in at 4-5am each day to have your deserts, bread, and pies ready. Give the employees a break! They work hard and make delicious items.
I have gotten atleast two Birthday cakes from here. They were delicious. The staff is always polite and attentive to what you are looking for.
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