Firstly, props to the employees that work there. It's not a glamorous job but thanks for what you do, especially day in and day out. I get it. It's 5 or 6 p.m., you've had a long day at work and, well, you're tired, you're hungry. You want some cheap, good ole pizza. Not too expensive that it breaks the bank but not too cheap that the quality and taste is questionable. Close to home and cheap: Little Caesars Pizza it is you thought. You go online, place an online order for pick up, and get an email saying that it'll be ready in 30 minutes. Perfect! You still are in your work clothes and have yet stripped to your PJs yet. In 10 minutes, you're in your car driving to Little Caesars. After you park, you head inside and there are SO MANY PEOPLE. Why are there so many people you think. Looks like you weren't the only one thinking of this perfect plan. I was you that day and in the span of 20 minutes of waiting, this is what I saw: 1 woman ordering 4 pizzas + a bunch of sides, video chatting her friend on speaker 1 woman who arrived and then asked if her pizza was in the oven. When they said it wasn't, she immediately asked that her order be cancelled and get a refund 1 woman who asked for her order to be canceled and then asked that an employee sign a "document" (i.e. scrap of paper) that ensures that she will get her refund 1 woman who ordered in person, left for 20 minutes, and then came back to wait for her order 1 male door dash driver that came in and waited without saying a word 2 women who ordered online and were waiting 1 woman who ordered online, was told that they were out of crazy bread and then asked for either a refund or a replacement for said crazy bread 1 man who ordered 4 water bottles 1 man who came in and did not say anything for 15 minutes And several other people who came in to either order or pick up there order Before my last story, props to the employee who was asking the people waiting about their EXACT orders. He remembered my order when I first stepped into the store until I was handed my order at the end. I definitely would not be able to keep all those orders straight. Finally, I saw one woman who canceled her order and then was given her money back via cash. However, the $20 bill was an older one. Prior to handing her her change, the employee checked to ensure that the $20 bill was real. The woman got upset, saying that it is fake and wants a different $20 bill. The employee then said that it was real, checking the $20 bill again. The woman then threaten to call her boyfriend and have him beat the employee up if it was indeed fake. After a few more exchange of words, the woman threaten the employee, saying that she had a gun in her car and proceeded to leave the store. A couple of people gave nervous glances in her direction but the majority of people continued waiting, eyes glued to their phones. The woman eventually came back 5 minutes later. No gun in possession but had a few more choice words with that employee. She at least was kind enough to let the rest of the people know that her anger wasn't directed at us. About 15 minutes after my pizza was supposed to be done, I pick them up and left. In a span of 20 minutes, I saw all of this from people waiting patiently for 20+ minutes to others asking for refunds to threatening an employee over an old $20 bill. Normally, I order right when it opens and there is no line, no wait. I have never had any issues. To summarize, don't expect your order to be completely timely during rush hour. It's not the employees fault, they are just working their shift so that they get out and go home. It's the lack of employees, lack of equipment, and lack of planning by the people who oversee the store. It's also really busy during rush hour but if you are really craving Little Caesars, order a bit earlier and arrive a bit later. Stay classy Baltimore. And oh, the pizzas were great.