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I took my son here for his 3rd birthday yesterday. We had already had a party for him a couple of weeks ago, so this outing was just for the three of us for his special day. The systems were down, but the store was kept open. We got cash from an ATM and there were no problems. The staff dealt with the angry customers like pros while the systems stalled at the ordering desks. This made getting a play pass take a little longer but my son had pizza and didn't mind. (I know it's an unpopular opinion, but I actually prefer the play pass to tokens, because it's harder to lose or "get stuck" in a machine). My son spent most of his time and play points on the selection of rides for younger guests and had just enough tickets for a couple pieces of candy, to his delight. We bought a Chuck E. plush on the way out and he LOVES it. He's been playing with it and watching the Chuck E. Cheese YouTube channel nonstop since. The only thing I wish were any different would be a way to buy the merchandise online.
Our waitress Daisy did an excellent job! She took care of everything! We had a blast and would definitely recommend Chuck E. Cheese for a kid's birthday party.
We had are 6yrolds party there yesterday the lady who took care of are balloons cake wristbands was great she deserves a raise i couldnt have asked for better party she was very interactive with her and all the kids in are party
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