Very good customer service. The staff were all very friendly. Food was very fresh as it should be at Chipotle. The sofarita veggie bowl with all fresh ingredients were awesome.

This Chipotle (I-240 & Poplar in Memphis) has great customer service! Last night (9/6) went in & ordered a steak burrito, an adult steak quesadilla, and chips. When I got to the cash register I thought my total was a little high, but since I did order something off menu I could not be sure. I got home (I was in a little but of a hurry) & checked my receipt. The cashier had somehow managed to charge me for 2 burritos, chips, & the adult steak quesadilla. I called & asked to speak with the manager.
When the manager picked up the line, I explained what had happened & she immediately apologised. She then asked if I wanted to come back in for a refund or receive a store credit for a burrito on my next visit. I chose to stop by the store today (9/7) to get a refund.
I arrived this evening & they were busy. I waited for the cashier to finish with his customers & recognise me. I told him I needed to see the manager. When she came over I started to tell my story, but she stopped me by apologising again and called me by name. She asked how the food was last night & was very understanding. The manager went above & beyond the minimum to make sure I walked out satisfied in every way!
I am not a big fan of chains, but I am so impressed with Sadler (the manager) that I will most definitely be returning to this Chipotle location!