Not all Starbucks are created equally... I feel as though this one has room for improvement, but I work in the area so nonetheless,I frequent this location probably more than I'd like to admit. If you are going to go to this location, I highly suggest that you do a mobile order and also do it in advance of the suggested app time. I have never been to this location and had it been "dead". There is always a line to or outside of the door. The service is generally pretty quick and the customer service is polite. However, there is a lot of confusion about picking up mobile orders and who is in charge of making sure they are getting into the correct customer's hands. The store could use some additional cleaning help, it generally looks like they got hit with a busy wave of people, which probably is the case all the time.
This is by far one of the best coffeehouse experiences I've ever had in DC. Julie was completely awesome! I explained to her that I love tea, but unfortunately that I can only drink decafinated. She suggested some cool flavors and some of which could mix well together. I saw her offering the same help for other customers, and I could tell that she really got into her job. As you can imagine how crazy this place gets in the mornings, I was really impressed. I will definitely have to take this detour again!
This team is handling a high volume store with excellent service. Their displays were fully stocked, spotlessly clean and ready to service customers. The baristas worked quickly, accurately and handled concerns professionally.
500 New Jersey Ave NW - Washington DC
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